Alpesh Fadia Email and Phone Number
Personal Credo: Ecosystem ---> Mission --> Leadership --> Culture (drives brand value) --> StrategyAs an Independent Management Consultant with over two decades of experience, I specialize in guiding Fortune 500 companies through the complexities of today's digital and hyper-VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) environment. My primary focus is on aligning leadership, culture, strategy, and organizational performance to drive sustainable growth and long-term competitive advantage. My expertise includes comprehensive leadership and cultural assessments, business and growth strategy development, and enhancing customer experience and branding.I am also a Leadership Development Consultant and the author of “The 5 Behaviors of Effective Personal Leadership - For Ascension to Public Leadership - A Self - Coaching Guide.” Through workshops and online course programs based on my book, I empower individuals to enhance their leadership behaviors like self-awareness, resilience and perseverance to thrive in modern business environments.My career includes significant contributions at Accenture, Ernst & Young, and Deloitte Consulting where I assisted in major projects that transformed customer relationship strategies and contact center operations, resulting in enhanced customer experiences, increased market growth, and substantial cost savings. At Panasonic, I played a pivotal role in planning and establishing its 50,000 sq. ft. contact center and reinforcing the brand's market position.As an author and thought leader, my work has been featured in prominent publications. My book has been recognized by The Conference Board and included in AT&T's leadership development reading list, among other accolades. Through my writing and consulting, I continue to influence and shape the future of leadership and organizational development by generating valuable leaders of tomorrow.
First Lead Self
View-
OwnerFirst Lead Self May 2024 - Present
-
Management Consultant------ Jan 2005 - PresentNew Jersey- Provide management consulting services to clients including Fortune 500 companies to enable them to successfully operate in a digital and hyper-VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) world- Primary focus is on aligning, leadership, culture and strategy and organizational and individual performance to generate top and bottom-line growth and develop long-term competitive position - Customer and growth strategy includes all facets of branding, customer experience, customer journey, marketing, sales, contact centers, contact center technologies, competitive intelligence, benchmarking, and identifying capabilities that align and advance overall corporate strategy, vision and mission, in addition, to developing Marketing/Business Plans- Leadership and Cultural assessments include current leadership, leadership behaviors, organizational structure, organizational design, team effectiveness, mission, values, principles, beliefs, etc.- Conduct leadership development workshops based on self-authored book, in addition, to granting enterprise license of developed book programs
-
Manager/Sr. Manager (One Level From Partner)Accenture 2000 - 2001Served as Subject Matter Expert (SME) on contact centers and developing Customer Relationship“Roadmaps”/Strategy (marketing, sales and service)“Roadmap”/Strategy resulted in projects including:o Enhancing customer experienceo Employing customer insight and analytics based on customer segmentationo Contact center enhancementso Channel effectivenesso Cross-selling and up-sellingo Leadership and culture alignmento Organizational structure and cultural transformationo Team effectivenessRoadmap/Strategy led clients to:o Re-branding their image to a provider of more than single product companyo Selecting leaders who had relationships with other executives, competence and political capital to leaddivisionso Expand their brands into market segments with other product offeringso Function as a cohesive and unified organization instead of a silo-based enterpriseso Expand their market shareo Achieve deeper brand penetrationo Develop a broader view of CRM as a business strategy (not just a technology solution)o Ultimately become more customer driven organizationsGenerated multi-million dollars in consulting fees for follow-on CRM Roadmap and technology solutionimplementations for the firmCoached internal firm peers and other individuals in their career progression and personal endeavors -
ManagerErnst & Young 1998 - 2000New York, NyLed contact center assessment engagements with team sizes of 2 to 6 professionalsClient challenges included:o Loss of brand valueo Not leveraging existing technologies to optimize call efficiency and effectivenesso Lagging in new technology adoptiono Agents not trained frequently, leading to increased call time and less customers being servedo Customer and employees’ feedback not integrated into improving call processeso Not operating as a cohesive organization, therefore limiting revenue and market growthEnabled clients to:o Design optimal customer experience for its consumerso Use Service as a strategic business asset and a competitive differentiatoro Achieve their intended market growth & deeper brand penetration Generated $1-2 million in new revenues for the firm and saved clients $2 million over 2 years Coached internal firm peers and other individuals along with client members -
ConsultantDeloitte 1997 - 1998New York, NyLed contact center assessment engagements with team sizes of up to 5 professionalsClient challenges included:o Leveraging brand to expand to other market segmentso Customer service being a roadblock to growtho Agents not trained frequently, leading to increased call time, less customers being served and increasedoperational costo Customer and employees’ feedback not integrated into improving call processeso Lack of cohesion and therefore less communication between executives and agentsEvolved the client firms into premiere service organizations, enabling them to:o Provide enhanced customer experience (less hassle, providing solutions in less time, creating trust, etc.)o Achieve their intended market growth of 3%o Reduced costs by $2 million over the next 3 years Coached internal firm peers and other individuals along with client members -
Project Lead & AnalystPanasonic 1989 - 1997Secaucus, Nj Manage and promote product accessories in the North American market for cellular phones, vacuumcleaners, musical instruments, home audio, etc. Price product accessories and conduct market forecast and industry analysis Generated increase in accessory sales by 3-5% Produced $1-$2 million in revenue by selling product accessories to sister company
Alpesh Fadia Education Details
-
Marketing -
Marketing
Frequently Asked Questions about Alpesh Fadia
What company does Alpesh Fadia work for?
Alpesh Fadia works for First Lead Self
What is Alpesh Fadia's role at the current company?
Alpesh Fadia's current role is Founder & Leadership Trainer @ FLS | Management Consultant | I empower professionals at all levels to become deeply self-aware leaders ► Unleash leadership potential ► Offer cutting-edge leadership development program.
What schools did Alpesh Fadia attend?
Alpesh Fadia attended University Of Pennsylvania, Fairleigh Dickinson University.
Not the Alpesh Fadia you were looking for?
-
Alpesh Fadia
United States1ncsus.net
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial