Alpesh Patel Email & Phone Number

Toronto, ON, CA

Markham ON

Adjudicated banking fraud claims to make quality decisions for a positive customer experience while minimizing costs for the bank. I processed banking fraud claims where customers are disputing charges on their Visa Debit Card.

Markham

Job Responsibilities: Resolve customer’s service or billing complaints on their Visa Debit Card by investigating the claim and performing charge backs, when needed, using VIRO Visa Online Resolve. I also, contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. I went through the full claim.

Toronto

• Fielding all questions and concerns regarding loans, contracts, payouts, insurance and charges to customers & authorized 3rd parties
• Delaying payments and facilitating due date & payment frequency changes for the clients
• Providing payout balances to customers and authorized 3rd parties
• Updating customer’s personal information on their files
• Promoting the use of, and send passwords for, the customers Web Interface to all customers
• Contributed to the success of the business and customer service department through personal efforts enhance own knowledge and skills; assist others in achieving common goals and objectives and maintaining a respectful.

Toronto, Canada Area

105 Gordon Baker Rd

Sales & Service for Personal Lines of Insurance.

Bbm, Management

Diploma, Accounting

Cip, Insurance

Activities and Societies: I am a member of the Insurance Institute of Canada.I have completed my first CIP course, Principles and.