• A PMP Certified professional with over 15 years of experience in Service Delivery, Program & Project Management• Extensive project governance experience; proficient in grasping the big picture, conceptualising, developing, implementing solutions, and partnering closely with business leaders & stakeholders to achieve higher levels of efficiency & effectiveness• Successfully delivered 200+ development projects and maintenance• Hands-on experience in project management for managing ERP (Odoo), Web-based technologies (PHP, Java-script, XML/JSON, HTML), Mobile Applications, SaaS, Web servers (Apache / Nginx / IIS), databases (MYSQL, MS SQL Server, PostgreSQL Couch DB) and Third party API Integrations (E-commerce Connector, Payment API Integrations, Logistics), Web Services Development, Document Driven Database• Experienced in various platforms (ERP, Web Portal & Mobile Applications)• Directed strategic delivery projects and initiatives comprising re-engineering of business service processes & operations; evolved delivery process and influenced operational issues across the organisation• Delivered a high-quality customer experience, and elevated customer satisfaction, while adhering to the SLAs & work processes• Delivery Anchor with career success in delivering solutions that remedy core business issues and position the organization to reach the next level of profitability through technology introduction• Proven capabilities in engaging with clients & top management for evolving strategic vision, building product/ services roadmap, infusing new ideas, implementing emerging technologies for the long run, and taking enterprise system performance & productivity to the next level• Key People Leader, who has successfully led and motivated team towards growth and success in the organisation