Alp Gökser Email & Phone Number

Ismaning, Bayern, Deutschland

Department Head CEE Professional Services and Customer Support- Manage and lead a team of service and support engineers to ensure a stable and efficient team structure- Proactive provide a continues improvement process in order to deliver a high level of service quality and consistency- Manage and execute customer projects (i.e. in-time service setup, cost control) - Responsible for the effective coordination, execution as well as communication of customer services

Unterföhring, Bayern, Deutschland

- Drive Change Management and Cost efficiency programs as well as budget control- Develop strategic initiatives in the field of operational improvements- Support strategic initiatives like partnerships and acquisitions by providing technical evaluation and recommendation- Lead the various teams to encourage maximum performance and dedication - Improve / establish quality and reliability standards by working closely with Video engineering, IT, Network, Product and Customer Service Management, reviewing customer issues and customer requirements.• Applies ITIL performance standards to meet service goals and objectives• Manage relationships with partners/vendors in coordination with the managers• Promote SES, its products and services in the Video Industry and related markets

Unterföhring, Bayern, Deutschland

- Strategically lead and develop a “Operational Reporting – Global Services team” to enhance per-formance by setting clear accountable performance measures- Responsible for department Cost Centre Budgets.- Responsible for overall Governance of all Operational reports related aspects across Global Services.- Provides leadership to drive quality initiatives with emphasis on operational reports, ensuring best efforts on Global Services Operation. Will work across all 3 segments (Networks, Video and Sports & Events) and with Infrastructure teams ensuring best quality to our customers.- highly collaborative role working across all Segment and Practice functional teams in ensuring oprational reports aspects are consistently ensured- Define, establish, track and report quality report metrics to inform and improve operations- Involvement in the development and maintenance of a strong ticket system with a full documentation of reporting points.- Improve / establish quality and reliability standards by working closely with Customer Service Management team, reviewing customer issues and customer requirements.

Unterföhring

Department Head Customer Service- Manage and lead a team of service specialists to ensure a stable and efficient team structure- Proactive provide a continues improvement process in order to deliver a high level of service quality and consistency- Manage and execute customer projects (i.e. in-time service setup, cost control) - Responsible for the effective coordination, execution as well as communication of customer services

Unterföhring, Bayern, Deutschland

Unterföhring

Unterföhring

Unterföhring

Unterföhring

Unterföhring

System Administrator

Master Of Arts (M.A.), Lehramt Und Magister Archäolgie

Bachelor'S Degree, Electrical, Electronics And Communications Engineering