·Lead facilitator for customer issue resolution related to service performance and cargoissues.·Identified and gathered commercial and international data, documents and rulings uponclients' requests·Followed SOPs with all customer account actions and data management to keepconsistent service levels.·Advised customers on transportation options, types of carriers or shipping routes. ·Insured cargo against loss, damage or pilferage. ·Prepared and processed import and export documentation according to customsregulations, laws or procedures.·Maintained open communication with customers and overseas partners to update allparties on order and shipping changes.