-Provided in-depth support for macOS and IOS platforms, guiding customers through troubleshooting steps, system updates, and device setup.-Collaborated with cross-functional teams to ensure seamless customer experiences, working closely with Apple Geniuses, technicians, and support staff.-Diagnosed and resolved network-related issues, addressing problems with Wi-Fi connectivity, and optimizing network settings for the best performance.-Conducted demonstrations of Apple Vision Pro for customers, effectively showcasing its features and benefits and contributing to increased product understanding and sales.

Proficient in Adobe software like Photoshop, Illustrator, and Premiere Pro; experienced in guiding students through tutorials and creative projects.Skilled in promoting Adobe tools and building a creative community by organizing events and connecting with students interested in design and media.Comfortable presenting and leading workshops to help peers understand and use Adobe products effectively.