Alpha A. Balde Email & Phone Number

Hollywood, Florida, United States

Leads coalition of nonprofits and public service organizations in the provision of high quality tax preparation services to individuals and families.

Hollywood, Florida, United States

Miami

With over 65 years of combined experience in emergency management and disaster recovery, Compass 82 provides a fast-track to disaster recovery through Education, Advocacy and Recovery Solutions.Work history: Disaster Case Manager - Hurricane Michael (August 2020-present)Disaster Case Manager- Hurricane Irma (October 2019-January 2020)

Miami/Fort Lauderdale Area

Consultant, Prosperity Campaign (October 2020- present)Community Prosperity Director (Jan to July 2020)

Miami/Fort Lauderdale Area

Provided federally-funded disaster relief to eligible Hurricane Irma and Hurricane Maria survivors statewide. Duties and major accomplishments:•Expedited the delivery of over 70 durable medical equipment and devices valued at over $155,000.•Developed outreach partnerships with over 90 community based agencies.•Designed and managed a database with over 150 clients spanning 18 counties. •Provided information and referrals to over 160 community services for 55 clients. •Brokered 44 job-seekers referrals to 15 workforce development providers in 16 counties.•Coordinated direct procurement with over 30 local, regional & national vendors.•Boosted client referrals by nearly 20% via networking, education and community outreach.•Prepared a variety of weekly, monthly and quarterly reports.

San Francisco, Ca

Provided team-led oversight and support of over 380 unionized workers delivering an array of home care services to over 1200 low-income seniors and/or people with disabilities in San Francisco county.Duties and major accomplishments:•Led 8-10 team members supervising 380+ home care providers following major departmental restructure.•Revised time verification processes to facilitate payroll and billing of over $322,000 in authorized services per pay period.•Designed 8 operations guides and job aids to standardize core supervisor functions.•Inspired and implemented 4-tier supervision matrix that set objective parameters for prescribed support activities.•Drove the creation of management information reports to monitor & track 5 core supervisor activities.•Spearheaded bi-weekly team meetings to relay agency developments & policy updates and address service delivery issues.•Established new processes for distributing supervisor caseloads & planning supervisor tasks to meet quarterly goals.•Ensured all performance management action forms adhered to progressive disciplinary policies via thorough desk reviews. •Fostered objectivity & fairness in provider assessments and goals via comprehensive review of providers’ case files.•Re-designed provider evaluation tools to foster more quantitative assessments based on measurable performance criteria.•Created interview questionnaires & decision-making tools to successfully recruit, evaluate and hire 9 team members. •Initiated data-sharing with Training team to monitor & drive providers’ completion of professional development goals.•Addressed service delivery issues and barriers during weekly case conferences with client service managers.

Portland, Oregon Area

Facilitated sourcing, delivery, training and ongoing support to school-based and community based food distribution programs in 6 counties with a special emphasis on program expansion and sustainability in the Portland Metro region.Major duties and accomplishments•Achieved a 32% increase in funds for expansion of School Pantry program in a high-need urban district.•Monitored and tracked $840,000 in operating funds & expenditures tied to 11 local and private grants.•Secured State Services Corps grant to expand 5 year Produce Initiative via demonstration pilots & volunteer outreach.•Centralized all outputs and outcome measures to facilitate reporting for 10 local & private child hunger program grants.•Ensured the timely submission of all grant reports and applications in collaboration with grant writer.•Supervised and on-boarded 3 food program coordinators. •Created on-boarding and individual work plans to guide and evaluate team members’ quarterly activities.•Convened quarterly performance evaluations utilizing coaching model.•Spearheaded the design of 3 quarterly program updates for distribution through the network of 21 food banks. •Influenced the development of customer relationship management system to facilitate utilization by programs staff.•Coordinated site visits & conference calls with rural programs teams to share best practices, resources & developments.•Ensured the capturing and recording of key performance outcomes in relation to agency work plan goals.•Developed logic models to guide new program design, implementation and evaluation.•Ensured all components of child and community program logic models were incorporated into project plans. •Facilitated consistency in operations via a thorough review & revision of administrative forms and agency agreements.

Austin, Texas

Plans & coordinated 16 Older Americans Act programs within a 10 county, 8,500 square mile region in accordance with the Agency's Area Plan.Major duties and accomplishments:•Administered and monitored a $3,000,000 annual budget in support of 16 services benefiting over 14,000 clients.•Funded over 47,000 rides & over 390,000 meals per year through monthly reimbursements for authorized services. •Achieved a 10-fold increase in clients reached over the prior-year’s Medicare open enrollment outreach period.•Ensured compliance with contract provisions & state administrative codes through annual fiscal/program monitoring & monthly performance measure testing. •Ensured timely validation of reports in order to authorize monthly reimbursements by monthly payment deadlines. •Reviewed, validated and uploaded state health insurance assistance reports into federal performance reporting system.•Ensured timely input and verification of key performance metrics for tracking and accurate state and federal reporting.•Facilitated annual rate-setting and rate negotiations with 6 senior nutrition and senior center subcontractors.•Added two Benefits Counseling & Outreach service providers through direct purchase of services process. •Improved accuracy of financial reports through a systemic review of monthly P&L statements for each program/service. •Expanded transportation services in two suburban/rural areas via direct purchase of services in FY13-14.•Coordinated orientation of new service providers to facilitate compliance with contract stipulations or vendor agreements. •Facilitated competitive procurement culminating in 3-year contracts awarded to 6 service providers. •Supervised Data Management/Program Monitoring and Benefits Counseling teams.•Furnished news, program updates, program outcomes and changes at quarterly Advisory Committee meetings.•Prepared & conducted annual performance evaluations.•Interviewed and hired 2 new staff members.

Austin, Texas

A free Tax Assistance Program utilizing 600+ volunteers and preparing 18,000+ tax returns at a $2.1 million cost savings each year. Major activities and accomplishments:•Launched 6 tax centers which expanded services to 5,000 urban and rural residents.•Managed $700,000 in annual operating budget ensuring all operating expenditures were within approved limits.•Coordinated outreach efforts within 3 counties that contributed to a 16% increase in federal tax refunds claimed.•Streamlined operations that resulted in a 12% increase in services delivered to walk-in clients within a year.•Recruited & hired 15 - 20 temporary operations staff with varied skill sets complimenting a diverse client base each year. •Served as high level contact for customer service issues and tax policy questions fielded through United Way’s 2-1-1.•Launched REI tour mobilizing 20-40 service providers on asset building and EITC outreach strategies for PWDs.•Served as an asset-building coalition representative on 6th Annual REI Leadership Academy. •Directed 5 program staff.

Austin, Texas Area

Spearheaded the promotion of free income tax assistance through events, presentations and distribution of materials in partnership with area non-profits, local government and local businesses with a special focus on EITC-eligible populations.Major tasks and accomplishments: • Spurred a 173% growth in households served through impactful and timely outreach initiatives. • Spearheaded a pre-season mailing campaign targeting 600 social service agencies. • Conducted informational presentations to over 60 partner agencies each year. • Disseminated information and door prizes while attending 45 community events each year. • Distributed over 50,000 promotional materials through targeted area school districts each year. • Designed a market research project enabling 4 college students to identify challenges & recommend best practices in promoting services to low-income housing residents. •Designed quarterly bi-lingual (Eng/Spa) newsletter targeting 2,000 residents of select low-income housing units. • Served as operations manager for 3 select tax assistance sites each utilizing 5-12 volunteers and interns.

Austin, Texas Area

Play a key administrative role in the launch of new partnership with the Internal Revenue Service to streamline and boost participation in free income tax assistance services in Central Texas with a special focus on Earned Income Tax Credit outreach. Major tasks and accomplishments:•Secured federal grant award providing 10 AmeriCorps*NCCC volunteers for 6 weeks.•Pioneered and developed the script for the production of a 10-minute volunteer recruitment video.•Managed volunteers at flagship tax center open 60+ hours per week and serving over 3,000 households.•Garnered 1 of 4 national “Spirit of Service” awards in recognition of anti-poverty work.•Garnered “Outstanding Service Leadership” award from a local IRS employee organization

Greater New York City Area

Orchestrated the scheduling & placement of national advertising campaigns while providing administrative support for two sales groups.Major tasks and accomplishments: •Executed 10 national program sponsorship campaigns featuring 20 household brands.•Implemented 4 week-long quarterly program sponsorship campaigns valued at $15,000-$20,000.•Prevented a potential $13,000 revenue loss during the first 3-months on the job.•Prepared monthly industry reports tracking major advertisers within 15 competitive magazines.

Greater New York City Area

Provided administrative support for 4 national account executives.Major tasks: •Distributed insertion orders with specifications to traffic, production and finance departments. •Reviewed, tagged and distributed comps, checking copies and media kits to media buyers. •Prepared client packages for shipment through mailing department. •Coordinated lunch reservations for business meetings. •Organized and edited materials for sales presentations.•Fielded and routed incoming calls.•Revised or updated contact information on CRM database.

Greater New York City Area

Provides training, employment and supportive services to adults with developmental disabilities.Major tasks and accomplishments:•Facilitated vocational training & skills development for 25 adults with development disabilities.•Conducted weekly site visits to monitor performance and solicit feedback from training hosts. •Conducted weekly job development workshops for 7-10 active clients. •Enrolled 4 new clients into vocational training programs.•Prepared case notes and progress reports for review by management & state/city funders.

Ma

Bachelor'S Degree

High School Diploma