Alpha Chen Email & Phone Number

Bj

1.Fully responsible for the IT service processes design, improvement and optimization in the Division based on ITIL framwork and ISO20000 standard.2.As the process improvement consultant, fully responsible for monitoring the service performanc and operation quality analysis.3.Fully responsible for planning and conconducting ISO20000 internal audit program and supporting the division to pass the annual external audit. 4.As the business consultant, lead team to implement ITIL consulting projects and do business analysis for customers by supporting developers to have business demand transferred to IT service management tools. 5.Design the operation and maintanence solutions of application systems for the Haier, Media and Chinamobile, and implement these projects

Bj

1.Manage and lead program/project through the supply chain end-to-end, including demand supply planning , demand fulfillment , material RFQ, delivery Process development and demand & Supply network setup2.Lead sub-projects development and implementation in the product project3.Development and implementation of SCM Sub-Processes based on internal or external requirements.4.Development and implementation of new and/or existing supply chain concept Solutions include delivery model simulation.5.Support product design Centers and other global business functions to meet the supply chain requirements during contract negotiations.

Bj

1.Overall supply chain management of nationwide Original Designed Manufacturer (ODM) and HP Service Partners. 2.Fully responsible for the analysis of service performances and operation quality including part hit rate, SLA(Service Level Agreement), service incidents turn around time and partner’s service performances.3.Fully responsible for releasing the service business demand to the system developer for the development and optimization of information system and operations tool. 4.The re-engineering and continuous improvement of the supply chain processes connected with HP, the outsourced service partners and ODM suppliers. 5.Overall GSO operations and ERP system operations support6.Fully responsible for country Order Management in terms of service spare parts7.Owner of material planning and physical Inventory control 8.Fully responsible for the service performance analysis 9.As the internal auditor, lead the team for the ISO9002 Certified program 10. Act as ISO9000 quality program manager, lead the team to provide the third party service and logistics partners with training in terms of information system, operation processes and SCM continuous improvement.

Master Of Science (Ms), Operations & Supply Chain Management

Bachelor'S Degree, Foreign Trade