Alpha Jean Quintero Email & Phone Number

Dubai, United Arab Emirates

• Responsible for providing direct administrative and clerical support to the Executive Vice President and 8 regional managers based in the Applus+ Middle East & Africa regional office in Dubai, UAE.
• Managed logistics and travel arrangements for the senior management team and 100+ operational staff.
• Acted as the main point of contact for suppliers, maintenance staff, and facility management providers.
• Maintained the office inventory and central filing system.
• Prepared invoices, reports and other business-related documents for the Dubai and Abu Dhabi office.
• Arranged and coordinated deliveries and shipments between offices in the region.

Dubai, United Arab Emirates

• Managed the hotel’s switchboard, answering, screening and transferring an average of 40-60 calls per day.
• Provided guests with hotel information and assisted with enquiries, transportation and tour bookings.
• Managed hotel and restaurant reservations, in addition to check-in/check-out duties.
• Delivered excellent customer service to all hotel guests and contributed to the hotel's revenue targets and overall success.
• Worked with the hotel’s management team to create a new guest experience for travellers which focused on the journey from check-in to check-out.

Pasay, National Capital Region, Philippines

• Assisted guests with hotel reservations and travel information.
• Provided administrative support to the hotel's management team.
• Recorded customer interactions on the hotel's CRM, including details of enquiries, complaints/comments and actions taken.

Pasay, National Capital Region, Philippines

Manila, National Capital Region, Philippines

Manila, National Capital Region, Philippines