• Spearheaded the implementation and management of a new Electronic Health Records (EHR) system, ensuring seamless integration with existing workflows and compliance with HIPAA regulations.• Administered the Health Information Exchange (HIE) platform, enabling secure and efficient data exchange between healthcare providers, and improving patient care coordination.• Optimized the Microsoft 365 environment, including Exchange Online, SharePoint, and Teams, to enhance collaboration and communication across departments while maintaining strict security protocols.• Led a cross-functional team in the successful migration of legacy systems to Microsoft 365, resulting in a 30% improvement in system efficiency and user satisfaction.• Implemented advanced security measures in Microsoft 365, including multi-factor authentication (MFA) and data loss prevention (DLP) strategies, reducing security incidents by 40%.• Trained staff on the use of EHR systems, HIE platforms, and Microsoft 365 tools, resulting in a 25% increase in adoption rates and more efficient use of technology.• Developed and enforced IT policies and procedures to ensure the confidentiality, integrity, and availability of sensitive patient data, aligning with industry standards and regulatory requirements.• Collaborated with clinical and administrative teams to customize EHR workflows, reducing documentation time by 20% and improving clinician satisfaction.• Managed vendor relationships and negotiated contracts, achieving a reduction in costs while maintaining high service levels.• Conducted regular system audits and risk assessments, identifying and mitigating vulnerabilities in the IT infrastructure, leading to improved overall system resilience.• Coordinated disaster recovery and business continuity planning for IT systems, ensuring minimal downtime and rapid recovery in the event of an outage.

Designed and deployed VMware ESXI for enterprise wide computingDesigned and deployed containers for microservice applicationsDesigned and deployed Network Files System servers for enterprise wide file sharingDesigned and deployed firewalls / IDS/IPS systems for enterprise wide securityDesigned remote access solution with VPN concentratorsDesigned and deployed Active Directory for enterprise wide domain authenticationDesigned and deployed cloud environment for virtual enterprise wide cloud computingDesigned and deployed LAMP Stack for enterprise web applications

•Displayed sound understanding of standard networking protocols, virtual networks, and load balancing.•Defined cloud architecture for both hybrid and non-hybrid cloud solutions.•Collaborated with development and operations teams to develop practical automation solutions and custom modules.•Identified and remediated single points of failure and security risks.•Researched and understood emerging technologies and end-user needs.•Interfaced directly with customers, stakeholders and end-users regarding capability architectures, requirements use cases and stories to derive, develop and decompose next-cycle updates and specifications.•Developed security designs and implementable solutions based on sound enterprise architecture practices.

•Provided oversight, guidance, and design services of security related initiatives such as network segmentation, IAM, and cloud.•Developed and maintain security architecture artifacts (models, templates, and standards) as leverageable security capabilities in projects and operations.•Validated IT infrastructure and other reference architectures for security best practices and recommend changes to enhance security and reduce risk, where applicable.•Conducted and facilitate threat modeling of services and applications that tie to risk and data associated with service or application.•Ensured access controls are designed and integrated into technology services, aligning business needs with technology, and doing so in manner which ensures security is built in.•Identified use cases for technical capabilities, lead and conduct hands-on evaluations, and develop value proposition for new network security products and services.

• Experience with Juniper and Cisco routing/switching equipment• Troubleshooting Wide Area and Local Area network connectivity• Administering VLAN's; remote desktop supporting Windows, change Windows firewallsettings• Complete understanding of the OSI / DOD reference models• Submit trouble tickets (Kayako and Deskpro); Setup group policies in MS Exchange/Active Directory• Supporting customers facing software, hardware or network issues (remotely, by phone or in person), in a Windows 7 environment• Effectively communicate and troubleshoot with customers via ticketing system (Email/Chat), and phone• Provision hardware before sending it out to customers (Cisco routers, Adtran Routers, Juniper equipment)• Manage ShoreTel and Broadsoft phone systems• Reset passwords for end users (Email/Voicemail)• Knowledge of voice protocols, specifically SIP, and hands-on experience with phonesystems.