Alpha Thomas Email & Phone Number

I handle complaints for Lloyds Cardnet as our client and work within the Financial Conduct Authority guidelines to ensure that each customer's complaint has been resolved fairly. I work within a team but also have excellent initiative to work on my own. I solve the issues and problems highlighted by our clients and ensure that the resolution has been met within the timeframes given. I work well to deadlines and under a fast paced environment.

Handled a high volume of calls from clients who required financial advice regarding their merchant processing account. I have a calm and efficient personality to ensure that our clients received excellent customer service. I worked within a team and showed good communication skills and also became an experienced mentor for new starters and was offered a role in becoming a senior.

2:1, Education Studies And Social Care Joint Honours

Education record

Education record