Muhammad Umer Email & Phone Number

Punjab, Pakistan

Pakistan

• Oversaw the cross functional development pertaining to Salesforce-based OTC (Order to Cash) solutions, aimed to significantly reduce operational costs by mitigating dependency on third-party quote processing platforms.
• Managed intra-team communication as well as with external clients including ones from Fortune 500, in order to establish transparency regarding development priorities and associated end-user expectations.
• Acted as an active enabler towards scaling agile frameworks across newly onboarded teams (development & operational), coaching and supporting over 50 team members.
• Efficiently revised existing project documentation and dashboards, ensuring stakeholders had real-time access to project status, risks, and key performance indicators, resulting in improved project governance and.

• Managed CareCloud's flagship PHR (Personal Health Record) product, Breeze, serving 800+ providers and over 2 million patients across web, iOS, and Android platforms.
• Oversaw Breeze’s entire lifecycle, including product management, client engagement, and initiated multiple customer-centric initiatives, resulting in increased client trust and a substantial surge in positive feedback.
• Successfully integrated Breeze with in-house EHR (Electronic Health Record) platforms—Core, talkEHR, and VertexDr—reducing dedicated PHRs development and maintenance costs by 70%.
• Spearheaded various technological upgrades and service integrations related to Breeze, reducing response time and improving information processing accuracy, leading to an 80% drop in reprocessing costs.

Pakistan

• Led CareCloud's high-impact R&D-driven initiative, CareCloud Go, aimed at developing a centralized EHR (Electronic Health Record) platform, achieving an 60% reduction in operational and maintenance costs for existing.
• Effectively managed the development lifecycle of the in-company PHR (Personal Health Record) solution, talkPHR, serving over 40,000 U.S. providers.
• Initiated development projects including revamped device apps and a mobile-responsive web version of talkPHR, resulting in a significant surge in user engagement and long-term client retention.
• Successfully coached multiple learning & development initiatives with over 300 members, including PMO, leadership, and development teams, to incorporate the latest agile practices for efficiently accomplishing.

Wah Cantt, Pakistan

• Educated over 200 undergraduate students at COMSATS University Islamabad in various courses related to management sciences.
• Mentored and supported students in their academic pursuits, contributing to their growth in management disciplines, while facilitating discussions and practical applications to enhance their real-world comprehension of.
• Actively participated in faculty-level curriculum development and enhancement initiatives to ensure relevance and alignment with industry trends.
• Conducted over 50 focused group sessions, workshops and seminars to promote advanced management practices and foster a culture of continuous learning among students and faculty.

Pakistan

• Managed and executed diverse research projects from inception to completion, demonstrating proficiency in proposal writing, project planning, and stakeholder management.
• Led interdisciplinary research projects in collaboration with multiple stakeholders, including USAID (United States Agency for International Development) and HEC (Higher Education Commission of Pakistan).
• Contributed to over 20 international journal publications across various fields including but not limited to organizational behavior, marketing, project management and sustainability.
• Presented research findings at various national/international platforms, enhancing the institution's reputation and fostering academic collaboration.

Islāmābād, Pakistan

• Led a 2-year R&D initiative funded by HEC (Higher Education Commission of Pakistan) aimed at analyzing and enhancing collaboration between universities, government, and industry partners nationwide.
• Developed 'Collabrain', a centralized web-based platform that connects stakeholders from public and private organizations, empowering them to share knowledge and close skill gaps.
• Conducted a comparative assessment of collaboration models in developed nations and identified potential takeaways for incorporation into Pakistan's infrastructural system.
• Facilitated communication between organizations to address knowledge and skill gaps, promoting collaboration through events and exchange programs among relevant stakeholders.

Wah Cantt

• Spearheaded diverse tasks related to development projects, including conducting extensive research, developing project proposals, and estimating costs.
• Managed clients and cultivated relationships with key stakeholders, including those partnered with USAID, expanding the organization's industry connections.
• Facilitated over 50 capacity-building training sessions in the development sector, focused towards enabling business owners, managers, students and unemployed individuals to maximize their potential in personal as well.
• Formalized all communication and research channels across the organization by implementing the latest tools, ensuring accurate and effective flow of information among all stakeholders.

Islamabad, Pakistan

• Designed and implemented a web-based HIRS (Human Resource Information System), streamlining data management, report generation, and analysis processes for human resource development purposes.
• Enhanced web development skills through hands-on experience, including coding, debugging, and optimizing web applications, as well as learning new technologies and best practices in web development.
• Collaborated closely with stakeholders in HR and the development team to ensure the project met specific requirements and was delivered within the stipulated timeline.
• Acquired valuable insights into effective project management, such as planning, resource allocation, risk management, and stakeholder communication, contributing to successful project outcomes and timely delivery.

Master Of Science, Project Management

Bachelor Of Science, Computer Science

Activities and Societies: Member of E-Gaming & I.T Competition Team at COMSATS University Islamabad, Pakistan. 1. Participated in E-Gaming.