Alphonsa Joseph Email & Phone Number

Supervising day-to-day operations, optimizing efficiency and productivity.Devising and implementing operational strategies for seamless project execution.Establishing and maintaining streamlined standard operating procedures (SOPs).Managing supply chain operations to meet demand.Monitoring key performance indicators (KPIs) for continuous improvement.Leading and mentoring operations staff, fostering high performance.Ensuring compliance with company policies &… Show more Supervising day-to-day operations, optimizing efficiency and productivity.Devising and implementing operational strategies for seamless project execution.Establishing and maintaining streamlined standard operating procedures (SOPs).Managing supply chain operations to meet demand.Monitoring key performance indicators (KPIs) for continuous improvement.Leading and mentoring operations staff, fostering high performance.Ensuring compliance with company policies & regulations.Conducting audits to enhance operational effectiveness.Collaborating with senior management on aligned operational strategies.Cultivating strong relationships with stakeholders and external partners.Staying informed on industry trends for innovation and excellence. Show less

Took personal ownership of resolving client issues across sourcing, ordering, shipping, and returns.Conducted regular quality checks on processes to ensure timely order delivery and effective client communication.Made recommendations and implemented process enhancements. Assisted in training new team members.Proactively communicated with stakeholders to anticipate and address issues.Collaborated with internal and external partners to ensure a seamless client experience.

Mumbai, Maharashtra, India

Ensured timely execution of customer feedback, complaints, and sales closures, contributing to overall customer satisfaction.Consistently achieved sales targets for five consecutive months, even surpassing expectations during the COVID period and earning incentives.Reported directly to the Shaze.in business lead and Marketing and Business head.Expedited corrections and adjustments, following up to ensure successful resolution.Analyzed customer information to recommend potential… Show more Ensured timely execution of customer feedback, complaints, and sales closures, contributing to overall customer satisfaction.Consistently achieved sales targets for five consecutive months, even surpassing expectations during the COVID period and earning incentives.Reported directly to the Shaze.in business lead and Marketing and Business head.Expedited corrections and adjustments, following up to ensure successful resolution.Analyzed customer information to recommend potential products or services to management.Prepared detailed product or service reports based on customer data.Actively engaged leads through various channels, including tele-calling, WhatsApp, and SMS.Assisted with order placements, refunds, and exchanges. Show less

Mumbai, Maharashtra, India

Developed strategic and tactical sales initiatives to meet key objectives.Conducted cold calls to prospect external lead sources and advance the sales process.Met with customers to discuss their evolving needs and assess the quality of the company’s relationship with them.Contributed to team efforts by achieving related results as needed.Sold to existing and potential direct accounts, provided sales support to distribution partners, and facilitated the selling process to add… Show more Developed strategic and tactical sales initiatives to meet key objectives.Conducted cold calls to prospect external lead sources and advance the sales process.Met with customers to discuss their evolving needs and assess the quality of the company’s relationship with them.Contributed to team efforts by achieving related results as needed.Sold to existing and potential direct accounts, provided sales support to distribution partners, and facilitated the selling process to add value and close orders. Show less

Mumbai Area, India

Ensured timely manufacturing and dispatch of products.Updated the brand website with new launches and oversaw industry trends to inform product design and development.Collaborated closely on new product development.Conducted cold calls to identify gifting opportunities.Coordinated with manufacturers in international and domestic markets.Managed client accounts and followed up on new business leads.

Mumbai

Served as Customer Advisor at Barclays Bank, managing UK-based clients.Handled inbound and outbound calls, addressing client and team queries while ensuring excellent customer care.Provided accurate, valid, and complete information using appropriate methods and tools.Maintained records of customer interactions, processed customer accounts, and managed documentation.Resolved customer complaints via phone and email, ensuring high levels of client satisfaction.