Trough Dash boards, ensure Trainers are fully loaded, and deliver quality trainings,both classrooms and on field coachings. Elaborate training calendars, along side with learning and development manager (customer) and ensure its execution.Enhance trainees capability in sales and distribution, and customer experience (walkin and call center)Build a strong team of Trainer to deliver Classroom trainings and on the Job coaching / audit for Sales and Distribution staff and customer… Show more Trough Dash boards, ensure Trainers are fully loaded, and deliver quality trainings,both classrooms and on field coachings. Elaborate training calendars, along side with learning and development manager (customer) and ensure its execution.Enhance trainees capability in sales and distribution, and customer experience (walkin and call center)Build a strong team of Trainer to deliver Classroom trainings and on the Job coaching / audit for Sales and Distribution staff and customer contact points (Call Center, showrooms and shops; based on agreed training needs and plans. Show less

My Job is to contribute to external customer satisfaction, to business growth within present portfolio and future customer. Ensure accountability and strict adherence to processes as well as improve employee Engagement Index. Timely reports to HQ and to customer of conducted activities.Build a strong team of Trainer to deliver Classroom trainings and on the Job coaching / audit for Sales and Distribution staff and customer contact points (Call Center, showrooms and shops; based on agreed… Show more My Job is to contribute to external customer satisfaction, to business growth within present portfolio and future customer. Ensure accountability and strict adherence to processes as well as improve employee Engagement Index. Timely reports to HQ and to customer of conducted activities.Build a strong team of Trainer to deliver Classroom trainings and on the Job coaching / audit for Sales and Distribution staff and customer contact points (Call Center, showrooms and shops; based on agreed training needs and plans. Show less

The end game was to provide the organization with highly skilled people and enhance the Employee Engament Index.Day to day included : attendance reporting for salaries and befits calculations, disciplanary measures, administration, team stenghtening, etc..within the East region.

In charge of Sales and Distribution Training in DRC and Congo, I supervice a team of more than 20 Certified trainers.I also empower then with adequate knowledge so that they can handle their duties as per Company's way of working (Classroom training and Fields Coaching sessions)Ensure reporting OTIF, both internally and externally to Clients.

- Set up the traning program, schedules, and follow up after training action plan for the entire Commercial Department (Sales anad Marketing). - Commercial staff performance follow up and rewards scheme- People Develeopement follow up.

Deploy Revenue generating field activities: trade marketing activities, location based execution; Point of Sales visibility materials planning and deployment, MIT...

The project end game was to empower the regions so that they could focus on Customer satisfaction improvement and enhance market share. Therefore, the Project Manager was responsible for setting up the project roadmap, design processes flows with RACI matrix and implement them - Prince II Model.

Revenue of USd 24 millions/year, 200 000 customers (12% of total subs base), 1 MSC, 60 BTS, 50 permanent staff of both technical, finance, Sales, customer service, HR and logistics and 20 trainees. Salaries, fleet, operations costs, travel fees, sales promotions and marketing campaigns budget management. Distribution channel management: 5 Wholesalers, 30 shops, and 4000 retailers, 5 Customer Centres. Supervision of the network deployment (sites constructions – BTSs and back bone).

Company's Spokes person, in charge of Public Relations, Corporate Social Responsibility, Sponsorship, Corporate Communication – Press conferences organization and participation, Events, Press releases copy writing, member of editorial committee of Celtel International magazines “TAM..TAM”, support to sports for youth and to artists, contact with government stakeholders.

Master Trainer and eam Leader for Centum Learning in DRC and Congo B.

Make peaople separeted by internal and/ or international conflicts meet. Bring news to relatives trough red cross messages.

Follow up cigarettes production costs (used to calulate the sales margin)

Capture turn over, cash and commercial stocks movement.Calculate governement levies, etc..

Insure internal controls work properly, come up with reports and recommendations.

Conduct financial audit, internal control assessement, annual inventories..