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Alexis Piazza is a leader and coach who helps others achieve results through business agility, product management, sustainably profitable technology solution design, design thinking, collaboration at scale, and servant leadership. As a practitioner and leader, Alexis has worked across a variety of organizations and industries. Her prior roles have included serving in management at Comcast where she helped to build data engineering and product management teams and advance adoption of lean-agile leadership principles, including the launch of multiple SAFe Agile Release Trains. She has worked as a consultant and coach to teams operating in product development and delivery, process improvement, and enterprise change across a wide array of industries, including financial services, manufacturing, pharmaceuticals, enterprise software, media and telecommunications, health care, and business services.Alexis facilitates clarity and alignment in people, teams, and organizations to deliver rapidly iterated, high quality product releases, by fostering decision making through collaborative frameworks, and by coaching on adaptive leadership and on personal and organizational agility. Alexis considers herself a friend, coach, and mentor who looks to empower others to reach their potential, to connect people and ideas, and to use her voice to amplify the voices of others.In addition to her professional work, Alexis has practiced in service to community as a board member at Cloud 9 Community Farms, Heroes Meeting Heroes, the Philadelphia Chapter of Ellevate, and the Ball State University Center for Information and Communication Sciences Alumni Advisory Board, and is a past board member of the Center for Youth as Resources. She is a past president of the Project Management Institute Central Indiana Chapter, User Experience Professionals Association Indiana Chapter, and the Indiana Alliance of Professional Societies.Alexis’s interests and disciplines include: Team Facilitation, Product Management, Business Agility, Lean Portfolio Management, Scaled Agile Framework, Product Development, Collaboration Frameworks, Project Management, Continuous Improvement, User Experience, Scrum, Agile Coaching, Adaptive Leadership, Mastering Responsibility, Requirements Elicitation, Innovation, Program Management, Visual Collaboration, Collaborative Architecture, Relationship Management, Technology Leadership, Civic Engagement, Nonprofit Boards, Service Design, Organizational Change, Human Factors, Usability, and User Experience.
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Manager - Information Systems And Technology (Is&T) Program Management OfficeThomas Jefferson University Hospitals Sep 2022 - Sep 2024Philadelphia, Pa, UsOwned and delivered project, program, and portfolio management function across clinical, infrastructure, information security, academic, digital technologies, enterprise analytics, and enterprise systems technology pillars; own talent acquisition, development, and retention for a team of 12 project, program, and portfolio management professionals.Delivery practice improvements: developed and executed against multi-year roadmap for data driven PMO; deployed portfolio management function within each IS&T functional area to ensure alignment on initiatives and data quality of progress, risk, and valuation metrics to drive alignment, prioritization, and decision making; restructured process design of PPM tool (ServiceNow) to remove impediments and accelerate flow – implemented demand management practices for work intake, implemented traceability to strategic themesBusiness agility change leadership: product management approach to PMO process improvement; piloted agile methods in iterative / design-centric IT service lines; developed business agility workshop to CIO cabinet, managed RFP for business agility pilot; built guiding lean- agile change coalition; drove selection and consolidation to a standard enterprise PPM environment; program and iteration design and coaching for migration of Epic EHR to Azure cloud services; coached internal pilot with clinical quality improvement initiative on roles, structures, and behaviors to realize value iteratively.Program management: payer data consolidation and migration to Azure data lake of Value Based Contracts to enable advanced actuarial informatics representing $38.5MM in revenue to Jefferson -
Senior ConsultantApplied Frameworks Mar 2022 - Jul 2022Richmond, UsManagement consulting, coaching, and training on business agility, agile product management, and lean portfolio mgt. Planned and executed internal customer advisory event - Profit Engine Day - gathered and synthesized feedback from 15 executive attendees to shape product development of Profit Stream Framework canvas and related training, certification, and publication offerings.Coaching: embedded with Google Cloud development teams; identified and provided feedback and remediation to mature product development and delivery practicesTeaching: delivered Scrum overview to Google Cloud team members, taught SAFe Product Owner / Product Manager (POPM) course to IQvia senior IT portfolio leaders, assessed and offered remediation to Tata Communications Product Management Accelerator cohort. -
Senior Manager; Customer Experience Technologies (Cxt) Agile Center Of ExcellenceComcast Jul 2021 - Mar 2022Philadelphia, Pa, Us•Lead service offering for organizational agile maturity assessments, training, coaching, and remediation•Developed and facilitated program-wide improvement retrospective for biller migration program; coached delivery leaders on implementing more formal product management and leadership engagement•Consultative support across Customer Experience Technologies (CXT) domains on team and program practices; Big Data Domain: coach and Lean Agile Center of Excellence (LACE) member; Technical Shared Services maturity assessment: observed and reviewed team and program practices and provided remediation options; consulted to program leaders in residential service pillar to consolidate disparate agile practice models and to develop and deploy product ownership practice model•Led SAFe training initiative across enterprise; directly led 5 courses and coordinated additional 3 courses utilizing other trainers; hosted 433 attendees across multiple corporate divisions delivering Leading SAFe, POPM, SAFe for Teams, and Release Train Engineer courseware; administered enterprise subscription utilization and renewal•SAFe practices consultation within CXT and across enterprise units (Global Device Ops, CX Strategy and Ops, NBCU Peacock, EffecTV, Sky Agile University); implemented monthly sync with Scaled Agile Inc.•Orchestrated establishment of enterprise-wide agile leadership community of practice; facilitated working group to define mission and vision; pairing with domain and HR leaders to align career pathing for agile practitioners•Curriculum and assignment design and guest lecture for graduate software engineering leadership course co-developed between Comcast and Drexel University•Design and facilitation of big data user experience improvement project, partnering with graduate researchers from Center for Information and Communication Sciences at Ball State University •Mentor; CXT Diversity, Equity, and Inclusion Mentorship program: guide rising leaders on career acceleration -
Senior Manager; Product Management And Data Strategy Center Of ExcellenceComcast Jun 2020 - Jul 2021Philadelphia, Pa, Us• Implemented product management maturity coaching for nascent product management functional area• Designed and facilitated big data product strategic identification, alignment, and road mapping sessions; leveraged design thinking and visual collaboration workshops to identify and affirm key personas and target customers, to align product lines and capabilities by growth horizon, and to generate growth roadmaps per line• Owned agile coaching delivery for big data domain; launched internal training initiative to expand SAFe adoption• Partnered with Smart Network Platform business unit (at similar SAFe maturity) to launch shared Lean-Agile Center of Excellence (LACE) to align coaching efforts and identification and launch of future release trains• Big Data Domain representative on cross-CXT domain operating model improvement working group -
Senior Manager, Software Development And EngineeringComcast Aug 2018 - Jun 2020Philadelphia, Pa, Us•Line manager across 5 platform engineering teams; average load of 15 direct reports spanning 4 locations, 2 time zones, and multiple experience levels (Engineer 1 to Engineer 5)•Decommissioned Headwaters 2 Kafka data streaming platform; saved $50K/month in EC2 costs and achieved privacy regulatory compliance by migrating to AWS Kinesis and/or deleting 407 Kafka topics•Partner with Data Experience portfolio management team to implement SAFe and launch aligned Agile Release Train, including value stream identification of core platform engineering release train and coaching to assigned release train engineer, scrum masters, and product owners on SAFe practices•Advocate for early career (Jr. Talent Pipeline) and field-to-headquarters/transitional career (Grow2Code) programs; directly hired 5 early career engineers; screened Grow2Code candidates•Negotiated and implemented Linux Academy AWS learning program across direct reports and to other engineering groups across big data domain (Data Experience) -
Product And Collaboration ConsultantConteneo Inc. Apr 2018 - Jul 2018Sunnyvale, California, UsPlanning, in-person facilitation, and post-processing of interactive design and feedback sessions using visual collaboration frameworks (Innovation Games) for robotic process automation industry client (Automation Anywhere) Imagine NYC user conference -
Agile CoachDmi (Digital Management, Llc) Sep 2017 - Apr 2018Mclean, Va, Us•Coached distributed agile teams within client (Liberty Mutual) Commercial Insurance Data Lake program; monitored daily and weekly scrum ceremonies and provided feedback to facilitators on observations and opportunities to improve processes; facilitated sessions and provided observation to chief product owner and lead scrum master on cross-team collaboration and program scaling maturity within SAFe framework; guided chief product owner and architecture lead on improving work intake and technical runway procedures•Delivered two day workshop on product owner behaviors and success factors to business process owners and IT business analysis team undergoing transformation to agile approaches at client site (Allison Transmission)•Developed and delivered internal training on collaboration frameworks for agile and linear project teams -
Senior Scrum MasterComcast Oct 2016 - Sep 2017Philadelphia, Pa, Us•Facilitation of product development and delivery teams and of continuous process improvement supporting go to market launch of Xfinity Mobile virtual network operator (MVNO) consumer cellular service•Scrum Master for billing (OSS/BSS) platform team; drove improvements to backlog grooming to reduce defects by adjusting cadence, driving inquiry and focus toward acceptance criteria, definition of done, and definition of ready agreements, and facilitating holistic approach to overall product backlog; drove service improvement backlog to improve vendor (Arterra) quality and overall team rapport and capacity, drove engagement with product management team to ensure committed product owner participation in grooming and defect review exercises and alignment to overall end to end customer experience and product roadmap•Candidate interview and selection for new Scrum Masters; coaching and mentorship of junior Scrum Masters -
Agile Coach And Scrum Master (Consultant To Cummins)Beacon Hill Staffing Group Dec 2015 - Oct 2016Boston, Ma, Us•Scrum Master to Connected Solutions product engineering team delivering cloud-based service platform for fleet operators of Cummins diesel-based heavy industrial vehicles; platform delivers calibration software updates and performance reporting via BigInsights and Tableau; lead transition from time-bound Scrum to flow-bound Kanban approach, reducing cycle time and removing release change / system environment management impediments•Demonstration and coaching of agile practices across entire telematics and cloud services platform development program, and to enterprise agile practice team developing and implementing Cummins Agile Framework initiative•Developed and facilitated workshop on agile mindset and adaptive leadership behaviors for Cummins Global Contact Center leadership team in support of operations service delivery realignment initiative•Work design: facilitated awareness of impediments and opportunities within team behaviors and processes; facilitated creation and execution of improvement backlog aligning team and management desired results -
Iterative Development Lead (Agile Coach / Scrum Master; Consultant To Covance)Teksystems Aug 2015 - Oct 2015Hanover, Md, Us•Iterative development lead for adoption of agile behaviors and processes at Covance Central Laboratories IT•Served as Scrum Master for “eSuite” data exchange platform; directly supported product design, development, and delivery activities through implementation and feedback gathering at clinical trial investigator sites•Trained business users and IT leads on Agile development and adaptive leadership concepts and approaches•Facilitated continuous improvement: leveraged frequent retrospectives to surface and identify responses to impediments and to streamline product delivery approaches -
Project ManagerAppirio Feb 2015 - Jun 2015Indianapolis, In, UsManaged implementation of Salesforce.com sales cloud and service cloud platform solutions for clients in the information security and ophthalmic device manufacturing industries. -
Senior Project Advisor And Pmo ManagerBcforward Nov 2014 - Feb 2015Indianapolis, In, Us•Leadership oversight of senior project managers and subordinate team leads spanning client’s (Eli Lilly and Co.) research labs (LRL IT) and sales and marketing (BU IT) business units; 15 person team with 7 direct reports•Lead IT, product, process, and project management maturity assessment for client’s (Batesville Casket) Interactive unit’s funeral ERP product; identified opportunities to simplify product strategy, integrate disparate organizational culture across multiple sites (Indiana and New Hampshire), and improve implementation practices -
Program Manager, Agile Coach, And Practice Agile Delivery LeadBcforward Jan 2014 - Nov 2014Indianapolis, In, Us•Supported client (Eli Lilly and Co.) divisional IT director in transformation of Research IT department; leaned and aligned entire portfolio into four strategic programs; reduced speed to delivery via iterative releases within each program; consolidated non-iterative critical chain projects under single project manager•Training and talent development: quarterly lunch and learn sessions for program execution leaders, business integrators, and project managers on adaptive leadership, agile principles, facilitation techniques using collaborative frameworks and visual collaboration (Innovation Games), applying and mastering responsibility, and application of specific tools and techniques (Atlassian Jira, Aprika Mission Control, Trello, Conteneo Weave)•Scrum Master for global external R&D public/private partnership portfolio performance tracking tool development, leveraged Force.com and InfoPath-enabled SharePoint platforms to track financial performance and risks -
Project Manager IiiBcforward Jan 2012 - Jan 2014Indianapolis, In, Us•Practice leadership: client acquisition assessment and proposal team for financial services and life sciences prospects; candidate interviewing and selection for placement across multiple clients (Eli Lilly, One America)•Scrum Master for Next Generations Results platform – 18-month program replacing legacy results analysis tools, data mapping and data mining tools in Lilly’s quantitative biology research unit; recognized by client and BC Forward via Extra Mile Award upon first major release milestone in 2Q13 -
Radio Producer And On-Air TalentBackyard Broadcasting Sep 2003 - Aug 2012•Served in varied roles under previous owner of small market radio cluster in East Central Indiana (formerly owned by Backyard Broadcasting; presently owned and operated as Woof Boom Radio) including stations WLBC-FM, WFXN (AM), WERK (FM), WHTY/WMXQ (FM), WHTI/WMQX/WBKQ (FM), WURK (FM), WHBU (AM).•Started as producer / board operator for local talk, sports, and religious programs•Moved to on-air talent as voice tracked evening daypart host on oldies format (WERK/WURK) and weekend host on classic rock (WMXQ/WMQX) and hot adult contemporary (WLBC) formats•Internship with station engineer; assisted with maintenance at transmitter sites, desktop administration of on-air, production, and sales staff computer systems, contributor to build-out of public facing / retail-based remote studio space (at Mounds Mall of Anderson, Indiana)•Established and filled role as talk format (WHBU) morning show producer in support of moving morning program from primary studio to public facing remote studio space•Moved from part-time to on-call / substitute role as substitute host across all music formats, substitute producer for morning show on talk format, and substitute morning news reader across all formats (in parallel to move from college to full time workforce entry)
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Project ManagerNeopost Nov 2010 - Jan 2012Managed output management software (DCS and PrintMachine) implementations within Integrated Solutions Team, interfacing with dispersed sales organization of direct and indirect channels across the United States and including product delivery with customized interfaces and delivery processing. Managed implementation for large full-service trustee company in the Western United States and highly customized, multi-interface, multi-phased delivery to large metropolitan housing authority in the Eastern United States. Provided facilitation, design and implementation of internal process improvement and management of controls for project selection and approval, project management and product support processes.
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Project ManagerFirst Merchants Corporation Jul 2008 - Aug 2010Muncie, In, UsProject Management for cross-division change events and other corporate performance initiatives. Have participated and led project teams in implementing revised standardized loan processes, designing and implementing a curriculum and learning management system for commercial lending and analysis staff, standardizing commercial underwriting templates, implementing knowledge management standards for project management templates on corporate intranet and coordinating hard copy file imaging spanning multiple locations. -
Telephony Support ConsultantOntario Systems Llc Jul 2007 - Jul 2008Muncie, In, UsProvided technical support for integrated software/hardware telephony solution for Ontario Systems accounts receivables management software products. Provide direct client support for Guaranteed Contacts predictive dialer, Signature IVR, agent/contact recording (VoiceTrak) and supervisor monitoring (GC Monitor, CT View and Artiva Manager) software products used in integration with Ontario Systems FACS, CT Vision and Artiva collection software products. -
Application Support ConsultantOntario Systems Llc Oct 2005 - Jan 2007Muncie, In, Us•Directly address client questions regarding Artiva accounts receivable software product•Served as point of contact to prioritize and work support issues for a strategic client•Co-managed project of procedural change in network connection profiles to client sites•Coordinated project to revise documentation relevant to after-hours Artiva support•Participated in quality testing of new product releases and upgrades•Co-coordinated internal giving campaign as part of local United Way annual campaign -
Graduate AssistantBall State University Center For Information And Communication Sciences Aug 2004 - Jul 2005Muncie, In, Us•Managed staff of 4 to coordinate research and project initiatives•Assisted advisor Dr. Jay Gillette’s role as Chairman of Advisory Council; Pacific Telecommunications Council in Mission, Vision, Purpose Task Force•Researcher for Human Factors Institute for User-Centered Design, Development and Deployment (HFI)•Developed peer training on non-linear video editing for business•Writer for bi-annual CICS NewsLetter publication•Developed workshop Leadership and Technology for Excellence in Leadership undergraduate leadership program for Office of Leadership and Service Learning at Ball State University•Project team for publicity for Cisco Certified Annual Retreat: edited and produced radio copy•Coordinate international videoconference plans for scholar exchange with University of Oxford; United Kingdom•Design of “mini-lessons” and editing work for Communications Technology Convergence course for Empire State College on State University of New York Learning Network
Alexis Piazza Skills
Alexis Piazza Education Details
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Ball State UniversityInformation And Communication Sciences -
Ball State UniversityTelecommunications -
Wapahani High SchoolCollege/University Preparatory And Advanced High School/Secondary Diploma Program
Frequently Asked Questions about Alexis Piazza
What is Alexis Piazza's role at the current company?
Alexis Piazza's current role is Technology-Enabled Product Management, Business Agility, and Sustainable Profitability Leader.
What is Alexis Piazza's email address?
Alexis Piazza's email address is al****@****ail.com
What is Alexis Piazza's direct phone number?
Alexis Piazza's direct phone number is +176574*****
What schools did Alexis Piazza attend?
Alexis Piazza attended Ball State University, Ball State University, Wapahani High School.
What are some of Alexis Piazza's interests?
Alexis Piazza has interest in Leadership, Six Sigma, Multimedia, Pmi Acp, Agile, Youth Leadership, Business Agility, Networking, New Product Development, Children.
What skills is Alexis Piazza known for?
Alexis Piazza has skills like Cross Functional Team Leadership, Project Management, Process Improvement, Change Management, Software Project Management, Agile Project Management, Scrum, Business Process Improvement, Leadership, Project Planning, Strategy, Ms Project.
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