Adrian Pinkney Email & Phone Number

Philadelphia, Pennsylvania, United States

All responsibilities of a Customer Review Officer plus:• Time and Labor management for a staff of 6• Assist customer affairs and legal team with thorough case investigation for residential and commercial regulatory proceedings with appearances in front of an Administrative Law Judge• Deliver feedback on performance to address service gaps and improvedepartmental expectations for company union and managerial units• Develop and maintain tracking systems to ensure the distribution and maintenanceof caseloads, reports, and departmental data stored• Maintain updated knowledge and provide directive to staff of changed and currentPA state, federal and local regulations• Prepare & review account calculations/adjustments for approval beyond $1,000.00+ through no specified limit• Aid in union supervisory of other various company departments

Philadelphia, Pennsylvania, United States

• Compiled/executed court ordered formal complaint documents for company seniorattorneys for regulatory compliance court hearings• Appeared as character witness on behalf of company during regulatory compliance court hearings in front an Administrative Law Judge• Analyze regulatory internal/external compliance communications, accountadjustments, and reports to assure they are in accordance with regulations andrequirements for local, state and federal organizations case investigation• Maintained great organizational abilities for case filing & retaining ofdocumentation for future• Created in-house negotiations/settlements, regarding customer complaints andinquiries towards the company• Provided account approvals/adjustments up to $1,000.00+

Philadelphia, Pennsylvania, United States

• Individualized/group investigation work utilizing interpersonal/communicationskills, problem solving abilities, and managerial training skills towards a timesensitive deadline• Maintained inbound/outbound calls and call logs for department hotline• Corresponded with various departments to gather fact building for theft, liability,billing and service delay complaints

Philadelphia, Pennsylvania, United States

• Processed monetary transactions to prevent long customer wait times• Maintained filing systems and other administrative and clerical support tasks tofacilitate deposits and account services• Maintained confidentiality of bank records and client information.• Reconciled cash and checks against computer records at end of shift.

Philadelphia, Pennsylvania, United States

• Delivered fast, friendly and knowledgeable service for routine questions andservice request during outgoing/incoming accounting reviews with customers;emergency and non-emergency• Identification verification/credit reporting for opening/closing of gas accounts• Managed client correspondence, record tracking and data communications indatabase and case management software• Troubleshoot billing/collection inquiries based on company compliance & protocol