Adrian Pinkney Email & Phone Number

Philadelphia, Pennsylvania, United States

• All responsibilities of a Customer Review Officer plus:
• Time and Labor management for a staff of 6
• Assist customer affairs and legal team with thorough case investigation for residential and commercial regulatory proceedings with appearances in front of an Administrative Law Judge
• Deliver feedback on performance to address service gaps and improvedepartmental expectations for company union and managerial units
• Develop and maintain tracking systems to ensure the distribution and maintenanceof caseloads, reports, and departmental data stored
• Maintain updated knowledge and provide directive to staff of changed and currentPA state, federal and local regulations

Philadelphia, Pennsylvania, United States

• Compiled/executed court ordered formal complaint documents for company seniorattorneys for regulatory compliance court hearings
• Appeared as character witness on behalf of company during regulatory compliance court hearings in front an Administrative Law Judge
• Analyze regulatory internal/external compliance communications, accountadjustments, and reports to assure they are in accordance with regulations andrequirements for local, state and federal organizations case.
• Maintained great organizational abilities for case filing & retaining ofdocumentation for future
• Created in-house negotiations/settlements, regarding customer complaints andinquiries towards the company
• Provided account approvals/adjustments up to $1,000.00+

Philadelphia, Pennsylvania, United States

• Individualized/group investigation work utilizing interpersonal/communicationskills, problem solving abilities, and managerial training skills towards a timesensitive deadline
• Maintained inbound/outbound calls and call logs for department hotline
• Corresponded with various departments to gather fact building for theft, liability,billing and service delay complaints

Philadelphia, Pennsylvania, United States

• Processed monetary transactions to prevent long customer wait times
• Maintained filing systems and other administrative and clerical support tasks tofacilitate deposits and account services
• Maintained confidentiality of bank records and client information.
• Reconciled cash and checks against computer records at end of shift.

Philadelphia, Pennsylvania, United States

• Delivered fast, friendly and knowledgeable service for routine questions andservice request during outgoing/incoming accounting reviews with customers;emergency and non-emergency
• Identification verification/credit reporting for opening/closing of gas accounts
• Managed client correspondence, record tracking and data communications indatabase and case management software
• Troubleshoot billing/collection inquiries based on company compliance & protocol