Recruit, Lead, Motivate, Coach, Mentor and Develop a team of sales professionals to ensure the highest levels of sales and customer interaction.Responsible for daily operations including but not limited to: providing excellent customer service, monitoring agent performance (daily, weekly and monthly), hiring and training, call quality.Managing and providing results that support, meet and exceed company sales and service goals.

Lead, Motivate, Coach, Mentor and Develop a team of customer service agents to ensure the highest levels customer interaction.Responsible for daily operations including but not limited to: providing excellent customer service, monitoring agent performance (daily, weekly and monthly), hiring and training, call quality.Managing and providing results that support, meet and exceed company customer service goals.

Educate potential members on health insurance plans that are best suited for their individual needs.

Made outbound calls to service providers in various industries across the country, to provide them with the best laid advertising/marketing plan to assist in the growth of their company and/or to help change their bottom line income.I was able to meet and exceed revenue objectives through prospecting new business, using print ads, online, keyword search and call center advertising.

Accept inbound calls for customers needing automobile insurance in several states in the U.S.by providing professional guidance and counsel on needed coverages. If needed assist customer in acquiring other lines of P&C insurance (i.e. renters, home, life)

Sell service all forms of Property & Casualty insurance, Life/Health insurance, and Commercial insurance. Provide expert guidance in needed coverages, customer services, and maintaining the current book of business.

Handle all areas of Property, Casualty, and Life insurance. Built a book of business by researching client needs/desires maintain book of business by providing superior customer service. Increased book value from $300 thousand to $1.6 million over a thirty-two month period.Act as the liaison between client and carrierCustomize insurance programs to suit individual customer needs, often covering a variety of risks.Calculate premiums and establish payment method. Review condition of the person or property to be insured, and to discuss any existing coverage. Sell various types of insurance policies to businesses and individuals on behalf of insurance company, including automobile, fire, life, property, or specialized policies such as marine, farm/crop. Perform administrative tasks, such as maintaining records and handling policy renewals. Explain features, advantages and disadvantages of various policies to promote sale of insurance plans that best fit client needs.Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes in order to maintain current business.

Planned and executed events and marketing programsSale Comcast services including but not limited to Telephone, Internet, Television Target qualified leads for clients to switch and/or add on other Comcast services.