Exceptional leader with extensive experience in multilingual, international markets. Rare combination of excellent people skills and attention to detail. Consistently exceeds customer expectations while producing more than anticipated revenue. Speaks 5 Languages, including English, German, French, Spanish comprehension____________________________________________________ Key Accomplishments and Experience • Led highly profitable team projects, bringing innovative solutions and marketing tools into the competitive, multilingual market of Switzerland • Demonstrated ability leading profitable international teams that produced outstanding results and high customer satisfaction • Successfully introduced world’s first mobile credit/debit and smart card systems into international markets • Developed profitable relationships with a varied customer base and effectively converted opportunities into sales • Reduced customer complaints for telecommunications products by 40% and reduced ordering/reordering processes by 80% • Trained retail employees in customer service practices that increased revenue • Created business plan for major company in unified communications field• Organized networking and trade show events, increasing customer acquisition and retentionSpecialties: Customer Relationship ManagementCustomer SatisfactionProject Management