Managed customer inquiries and concerns via in-person interactions, telephone calls, and email correspondence, resolving issues promptly and ensuring customer satisfaction.Collaborated effectively with team members to achieve store goals and objectives, participating in team meetings, training sessions, and promotionalevents to support bookstore operations.Orchestrated successful author events by coordinating logistics such as scheduling, venue setup, promotion, and author accommodations, ensuring seamless execution and maximizing attendance and engagement.Managed warehouse systems such as Manhattan and SAP for inventory management, orchestrating seamless operations, optimizing order processing,and bolstering overall efficiency within the supply chain.Proficiently operated cash registers and POS systems, accurately processing transactions, handling cash, credit/debit cards, and gift certificates with precision, and providing exceptional customer service to ensure a positive shopping experience for patrons.

Translated and localized marketing materials and product descriptions for eTeacher schools,ensuring cultural relevance and engagement for Portuguese and Spanish-speaking audiences.Collaborated with marketing teams to develop and adapt campaign slogans, taglines, andpromotional content for international markets.Coordinated with video production teams to synchronize subtitles with audio, enhancingviewer experience and engagement.Conducted market research to understand cultural preferences and trends, applying insightsto translations for more effective marketing communication.Worked closely with voiceover artists and directors to align translated subtitles with audionarration, enhancing overall production quality

Works closely with digital representatives during the night shift, to identify challenges they face on the job and recommend ways to increase their productivity. Will help increase the overall performance of the team. - Provide night shift with leadership. Professional and personal;- Monitor and improve agent effectively; - Conduct training when necessary

- international customer service (whatsapp, messenger) through the commbox platform;- development of different strategies to best interact with prospective students from different countries and achieve the sale;- interaction in portuguese, english and spanish fluently;- loading and administration of leads on CRM platform