Amanda Riegle Email and Phone Number

• Singlehandedly developed a Help Desk website (front-end and back-end); configured and deployed a web server for our organization's ticketing system.• Coordinates, installs, and maintains applications software and hardware and software systems and ensures availability, integrity, efficiency, and reliability of services. • Functions as an FSS Client Support Administrator or Functional System Administrator (CSA or FSA) for mission critical and unit specific software application and hardware that operate on the network.• Provides on-going technical support and assistance to users in the effective use of a wide range of applications, resolving end-user hardware, peripheral, and or software issues.• Handles and negotiates contracts with civilian and military vendors.• Provides on-going technical support and assistance to users in the effective use of a wide range of applications, resolving end-user hardware, peripheral, and or software issues.• Handles and manages NCR payment technologies including the installation and deployment of NCR equipment. Configures and maintains Aloha software via Aloha Configuration Center.• Evaluates and fine tunes components to include hubs, switches. and routers to achieve peak efficiency within the network. • Installs, configures, and troubleshoots network and application server hardware, network operating system software, and peripheral network activities.

• Under the supervision of an Analyst Programmer V, managed and maintained agency information systems (computers, local area network, wide area network, wireless network, phone system, email system, fax system, print servers, copiers, scanners and audio recording system).• Provided Desktop Support/Computer Security Programs installations; Maintained computer inventory control• Server system administrator and network management• Utilized PowerShell in Administrator mode almost daily to remotely manage agency computers and devices. Set up Active Directories in Hyper-V. Configured, installed, and set up Cisco Switches.

• Used varied functions of multiple office automation software to produce a wide range of documents, formats, etc.• Used word processing software to create, copy, edit, store, retrieve, and print forms, memos, and letters and lengthy reports; uses existing database or spreadsheet software to create, enter, revise, sort or calculate, and retrieved data for reports; and used graphics software to provide graphs and charts for reports and presentations.• Prepared a wide variety of recurring and nonrecurring correspondence, reports, and other documents. • Composed nontechnical correspondence, such as instructions on office procedures, requests for information, and letters of acknowledgment or notification. Reviewed and processed incoming and outgoing correspondence, materials, publications, regulations, and directives. • Screened incoming mail and electronic messages to identify what needed to be brought to the attention of the supervisor, referred to appropriate staff, rerouted to other organizations/offices, or handled personally.• Received telephone calls and greeted visitors. Ascertained the nature of the calls or visits. Based upon knowledge of the organization and its programs and operations, referred telephone calls and visitors to appropriate staff or office. • Established, updated, and maintained office records of various types. Used a variety of automated systems (e.g., records management, electronic forms, electronic publications library, time and attendance, etc.) and non-automated to perform various clerical duties.