Alan Roberts Email & Phone Number

Current Role - Content Review AnalystAssist our community and help resolve inquiries empathetically, accurately and on time Respond to user inquiries with high quality, speed, empathy and accuracy Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users Become and remain knowledgeable about client’s products and community standards Make well balanced decisions and personally driven to be an effective advocate for our community Display a strong commitment to doing what’s right for our community in supporting the client’s mission Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Recognize trends and patterns, and escalate issues outside the company policy to the global team Education SummaryI am a highly motivated hard working person who is a perfectionist when it comes to design. I've always had a passion for art and design since I was a small child.I have successfully achieved a Bachelors degree in Digital Media which was attained in IT Blanchardstown. This was a 3 degree which taught me a lot of different aspects in digital media.I have good knowledge of HTML5, CSS3 and PHP. WordPress would be my desired platform to work on whilst creating websites. Here's an example of a site I created for my sister. http://www.robertsphysio.com/ I also have a huge passion for graphic design, I mainly use Adobe Illustrator and Photoshop for my designs.

Listed skills include Microsoft Office, Adobe Illustrator, Microsoft Word, Multimedia, and 14 others.

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  Content Review Analyst At Accenture

  Accenture

  Aug 2018 - Sep 2022 - County Dublin, Ireland

  • Assist our community and help resolve inquiries empathetically, accurately and on time • Respond to user inquiries with high quality, speed, empathy and accuracy • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users • Become and remain knowledgeable about client’s products and community standards • Make well balanced decisions and personally driven to be an effective advocate for our… Show more • Assist our community and help resolve inquiries empathetically, accurately and on time • Respond to user inquiries with high quality, speed, empathy and accuracy • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users • Become and remain knowledgeable about client’s products and community standards • Make well balanced decisions and personally driven to be an effective advocate for our community • Display a strong commitment to doing what’s right for our community in supporting the client’s mission • Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site • Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site • Review the reported content within agreed turnaround times and standards of quality • Identify inefficiencies in workflows and suggest solutions • Recognize trends and patterns, and escalate issues outside the company policy to the global team Show less