Allen Robin Email & Phone Number

Northbrook And Buffalo Grove, Illinois

Facilitate call center operations for Accident Management services. Take incoming accident calls from lease drivers. Gather and document important driver data, accident descriptions and selection of repair facilities. Determine if accidents are subrogation or liability. Forward internal accident reports to clients and their insurance carriers. Set up independent physical appraisals for specific accident repair values. Process payments to body shop, repair center and appraisal invoices. Provide… Show more Facilitate call center operations for Accident Management services. Take incoming accident calls from lease drivers. Gather and document important driver data, accident descriptions and selection of repair facilities. Determine if accidents are subrogation or liability. Forward internal accident reports to clients and their insurance carriers. Set up independent physical appraisals for specific accident repair values. Process payments to body shop, repair center and appraisal invoices. Provide vendor and customer service solutions to improve relationships. Show less

(Contract position) Responsible for setting up and dispatching vehicles across the country to the nearest IAA branch. Audit vendor’s status of open assignments to improve customer service and reduce costs. Resolved Buyer and Seller customer service issues. Conducted weekly pre and post auction procedures and facilitated buyer bidding. Executed buyer vehicle Titles and Bill of Sales. Obtained missing vendor expenses.

Point person to resolve customer and vendor issues. Identified, recruited and maintained strategic vendor agreements and relationships with automobile manufactures, national maintenance companies, and dealerships, reducing costs and improving service levels. Managed a vast network of 15,000 car dealerships for new vehicle deliveries and 20,000 independent repair and body shop facilities to provide premier customer service while controlling costs. Consulted on a major Vendor management database… Show more Point person to resolve customer and vendor issues. Identified, recruited and maintained strategic vendor agreements and relationships with automobile manufactures, national maintenance companies, and dealerships, reducing costs and improving service levels. Managed a vast network of 15,000 car dealerships for new vehicle deliveries and 20,000 independent repair and body shop facilities to provide premier customer service while controlling costs. Consulted on a major Vendor management database project. Show less

Managed all aspects of the car and truck rental franchise operations.Specialized in vehicle acquisitions, maintenance, and remarketing our used cars and trucks. Maximized utilization with reservation forecasting and timely in-service/out-service scheduling. Proactively improved Client and Customer Relations, Reservations, Marketing, Sales, Accounts Receivables and Payables, and staff Coaching and Training.