Shahd Alsaeedi Email & Phone Number

Newton, Massachusetts, United States

Newton, Massachusetts, United States

Newton, Massachusetts, United States

The face of Citizens; professional, friendly and helpful with every interaction.Make the first impression to existing and new customers when they walk into the branch.Help customers by showing them how to bank digitally using their mobile device, and empower them to choose how they do their banking including use of online banking and ATMs.Be knowledgeable of all Citizens products and benefits so I can educate customers and effectively respond to their questions and/or concerns.Be a lobby leader by welcoming and directing customers to the right colleague who can best address their needs.Build relationships by getting to know customers, offer personalized advice and refer them to other partners when needed.Make customers feel cared for while accurately process transactions including deposits, withdrawals and payments.Follow all financial policies and procedures including proper cash handling, state and local laws and regulations.

Newton, Massachusetts, United States

Role models established customer experience practices with internal and external customersSupports and embodies a positive store culture through honesty, integrity, and respectAccurately rings customer purchases/returns and counts change back to customer according to established operating proceduresPromotes credit and loyalty programs during customer interactionsMaintains and upholds merchandising philosophy and follows established merchandising procedures and standardsAccurately processes and prepares merchandise for the sales floor following company procedures and standardsInitiates and participates in store recovery as needed throughout the dayMaintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire storeProvides and accepts ongoing recognition and constructive feedbackAdheres to all labor laws, policies, and proceduresSupports and participates in store shrink reduction goals and programsParticipates in safety awareness and maintenance of a risk-free environmentPerforms duties as assigned

Massachusetts, United States

While the lesson is taking place...Check in booksScan in items, making sure they appear on your screen.Organize books onto the shelving cart.ShelvingReshelve items by call number orderPlace display items in appropriate areas.Shelf readingOrganize books on the shelves - little fingers frequently leave shelves disorganized!Checkout booksScan student's library card, place in card container.Scan the book, making sure it appears on the screen.Adhere to checkout limits and policies.Encourage independent use of the library.

Iraq

Signed on new clients and helped them through the onboarding process.Managed client bank accounts, including opening and closing accounts, and overseeing transactions.Processed deposits, payments, and withdrawals.Handled other transactions, such as writing cashier checks or money orders, when necessary.Recommended and explained banking services and products to clients based on their needs.Presented and cross-sold banking services and products to existing and prospective clients.Resolved client queries and complaints.Performed administrative and clerical duties, such as data entry and filing, when necessary.Sent detailed reports to HQ department in order to track the applying procedure and account transitions. Resolved issues with banking online services and accounts and referred clients to inhouse financial experts, as needed.Transferred 20% of customer data and transactions from paper to digital formats within a single day.Cleansed data in Excel, ensuring 100% accuracy in branch transaction accounts within one day, to maintain data quality for reporting and visualization to the manager.Designed and created loan database structures, establishing customer relationships, and formatting data. Implemented auto-update sheets and tables in Excel, ensuring 100% accuracy and timely results.Interpreted data to identify loan statuses and stages.Reported monthly findings to HQ departments.

Iraq

Managing training schedules, trainees databases, lecturer programs statistics, and sending reports weekly to the manager.