Anthony Sawyer's Location
Cleveland, Ohio, United States, United States
Anthony Sawyer's Contact Details
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About Anthony Sawyer
Worked on the Service Support Center team for level one support. Provides monitoring and troubleshooting support to technical / non-technical local and offshore support personnel by following established procedures as outlined in system documentation. • Monitors systems using available tools and completes shift checklists on a daily basis to monitor system availability. Provides 1st level support for some mix of the following systems - z/OS Mainframe, Windows, Unix, Linux, Solaris, SQL and Oracle based services, MS Outlook, Point of Sales systems using First Choice, ServiceNow ITXpress and Operations Manager Interface ticketing systems. Escalating related system and hardware alerts to the appropriate teams along with performing general server maintenance such as recycling services and reboots. • Independently researches and escalates issues. Facilitates incident conference calls with system owners, technical support and national stability managers to resolve issues. Creates, updates and sends event communications to keep stakeholders apprised of enterprise issues impacting the company and SLA’s.• Monitors and coordinates mainframe batch using Rocket Bluezone, Batchmon and BMC Software Control-M EM for reprocessing failures / scheduling issues. Work with offshore application support teams and Production Control Team. Work with system owners on troubleshooting procedures and documentation. • Monitors and responds to alerts from the EDB (Executive Dashboard) and other monitoring tools such as Smartmon(POS), Kibana dashboard, Orion, Operations Manager(OMI), Sitescope and ForgeRock.• Completes shift checklists and identifies any exceptions, follow up with system owners and escalation to management as needed along with communications to offshore teams using Skype and MS Teams to coordinate call outs while also supporting the Change Management team during upgrades, patching and maintenances. Prepare shift turnover communications to send out to team mates and management.• Monitor and assist on all planned maintenance bridge calls in case escalation is needed.• Also providing secondary Service Desk support during off hours by opening/routing tickets, resolving such issues as RSA login tokens and Cyberark login authentication issues as well as password resets and unlocking user accounts in Active Directory. Also assist with general user Pulse and Juniper issues.• Monitor the Interactive Voice Response (IVR) logs using Cyara tool, escalating any and all issues.
Anthony Sawyer's Current Company Details
Zones Nfrastructure At Cleveland Clinic Data Center
Data Center Production Control Support and Technician for Zones at The Cleveland Clinic Datacenter
Cleveland, OH, US
Anthony Sawyer Work Experience Details
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Zones Nfrastructure At Cleveland Clinic Data CenterCleveland, Oh, Us
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Data Center Operations And TechnicianZones Nfrastructure At Cleveland Clinic Data Center Nov 2020 - PresentZones Nfrastructure at Cleveland Clinic Data Center, Brecksville, Ohio 2020-PresentData Center Operations and Technician – 3rd ShiftSupporting the Cleveland Clinic Data Center teams needs in batch monitoring, ticket creation, device installs and decommissions, backup support and facilities support for blanket coverage of the DC.· Monitor EPIC batch job flow in the RCM portal, creating Service Now tics + calling out to 2nd tier support.· Performing after hours execution of statement acceptance and processing of EPIC billing jobs.· Monitor WOW carts at main campus for RFID battery issues, creating tics for Field Services to resolve.· Monitor all campus' facility alerts through Site-scan, contacting site support team for resolution. · Install / Decom all servers, blades, routers, switches and racks within the DC including all network fiber, copper and power as specified by the system owner. Provisioning the network ports for the network admin. Adding / deleting all installed and decommissioned devices for inventory in DC Track for future referencing. Removal of all network and power cabling along with reclaiming network ports for future use after decoms.· Organizing, documenting and scheduling pickup/disposal of decommissioned devices for recycling.· Troubleshooting network connection issues of servers, blades, routers and switches when needed.· Perform / document DC audits of all hardware for logistics verification in DC Track along with contacting system owners of any discrepancies or visual alerts on their devices.· Perform audits of available network and power cables by purpose, type, length and connection type.· Perform DC escorts for third party vendors needing access to their equipment.
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Senior Analyst SscMacy'S Systems And Technology Feb 2015 - Apr 2020Worked on the Service Support Center team for level one support. Provides monitoring and troubleshooting support to technical / non-technical local and offshore personnel by following established procedures as outlined in system documentation. • Monitors systems using available tools and completes shift checklists on a daily basis to monitor system availability. Provides 1st level support for some mix of the following systems - z/OS Mainframe, Windows, Unix, Linux, Solaris, SQL and Oracle based services, MS Outlook, Point of Sales systems using First Choice, ServiceNow ITXpress and Operations Manager Interface ticketing systems. Escalating related system and hardware alerts to the appropriate teams along with performing general server maintenance such as recycling services and reboots. • Independently researches and escalates issues. Facilitates incident conference calls with system owners, technical support and national stability managers to resolve issues. Creates, updates and sends event communications to keep stakeholders apprised of enterprise issues impacting the company and SLA’s.• Monitors and coordinates mainframe batch using Rocket Bluezone, Batchmon and BMC Software Control-M EM for reprocessing failures / scheduling issues. Work with offshore application support teams and Production Control Team. Work with system owners on troubleshooting procedures and documentation.
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Operations Support Technician IiOeconnection Sep 2013 - Feb 2015Fairlawn, Ohio, UsProvides first line of support to internal PC/network support, production environment, internal computing, network, and data infrastructure. Executes continuous processes of health detection, analysis, validation, escalation, and communication against the computing environment and production. • Detects system problems (or positive system usage) through continual and proactive observation of the production environment, internal computing, network, data infrastructure, websites, databases, servers, or event logs using Service Center Operations Management monitoring tool in an SQL environment. Received 3 OEC gold star awards for excellence in operations and problem solving.• Manages queue of help desk Track-It tickets and incidents, addresses problems through to resolution including contacting the appropriate on-call personnel and third party vendors. • Interprets messages from hardware, systems software, or SQL application programs, and performs any required corrective actions.• Performs duties to keep systems running smoothly including: Processing on-demand jobs and incorporating job schedule changes as necessary; starting/stopping scheduled server tasks; monitoring network traffic; preventive maintenance / general maintenance of platform devices. -
Technical Support In Datacenter Operations Specialist IiJones Day Law Firm 2006 - 2013Washington, D.C., Us• Administration of tape backup systems, job scheduling requests, end user requests, administrative system maintenance tasks, database monitoring, project implementation, documentation of media management and following defined procedures for maintaining scheduled data center operational activities; monitored and resolved all daily backup processes through Net Backup and reported exceptions. • Monitored data center infrastructure support systems (HVAC, UPS, power distribution, schematic layout of the datacenter through Avocent Data Center Planner and RPM) and escalated system operational issues and problems; management of applications and operating systems; performed scheduled tests for data center software, hardware and emergency power systems; installation of computer systems and hardware such as Cisco switches, routers, peripherals and various servers, including provisioning of power, racking, cabling fiber and copper communications and system removal. • Maintained hardware inventory database; maintained data center access security controls and procedures. • Provided first level support for Technology Support Services including system status checks, rebooting of systems, assisting, scheduling and monitoring vendors for service related matters; other duties include, providing coverage for other shifts due to scheduled absences; created and submitted timely incident reports.• Assisted technical team members on troubleshooting system problems, software installations, connection problems; submitted timely shift status reports, trained 5 co-workers. • Participated in and assisted in coordinating and implementing the Jones Day test environment in our QA environment, installing core communication system including fiber, copper and power. Completed project ahead of schedule. Also assisted in documenting all changes and updates. Key contributor in maintaining datacenter database through Data Center Planner software. -
Lead Computer Operator At Eaton Corp.Spherion Technology 2000 - 2006New York City, UsMonitor and proactively resolve any system problems and events across a wide range of platforms using tools such as Maestro Composer for Unix and Oracle issues, OPCA for our 2 mainframe systems including IPL’s, What’s up Gold for monitoring Eaton’s world-wide network and remote sites, loading tape media into our 2 Magstar and tape silo units along with sending media offsite for disaster recovery, Performing weekly reboot of onsite and offsite Unix servers. Coordinate 2nd & 3rd party support callouts through our Command Center and Helpdesk for application and hardware issues. Work with remote site contacts around the globe on WAN & LAN issues, media / backup issues along with routine scheduled maintenance. Provide the “eyes and ears” for support and upper management for nightly and weekly problem analysis / resolution by giving detailed reports of Command Center activities. Worked on different projects to improve our efficiency and effectiveness to better meet and exceed our customer’s needs and expectations. Team Leader in developing and coordinating all Command Center duties in a written and online web-page format so that all documentation is readily available for use and updates. Responsible for providing training to other shifts for new processes. Worked closely with support personnel for documentation accuracy and updates. Team member for improving our monitoring tools and helping to develop a “super” monitoring system that is more automated and works across several other monitoring tools and platforms plus incorporates our Service Center ticket software for faster problem and resolution efficiency. Team member for gathering and reporting metrics to upper management. Gathered information such as number of tickets opened per shift, per incident, per platform, per support group along with other pertinent information useful in identifying strengths and weakness’ and monitoring our overall workload in order to improve on our support response. Trained 7 co-workers. -
Lead Computer OperatorCole National 1997 - 2000Run and schedule all nightly production and test jobs on the HP-9000 & AS/400 systems using UNIX/AIX and tape robot applications on PC’s incorporating Windows 95 – Novell operating system environments. Monitor and Maintain Email servers, LAN’s and our customer based network on the WAN. Responsible for executing all backups on all systems (production, test and servers) and resolving any problems that arises. Worked with application and programming support personnel in tracking and resolving any production events or data integrity issues. Assisted in developing online production job schedule and run procedures in order to promote a more efficient, organized and effective way to run production. Troubleshoot and maintain all user PC workstations components such as adding memory, swapping out hard drives, Ethernet cards and installing software. Patching PC’s onto the network (LAN) and setting up user domains/logins. Responsible for monitoring and maintaining the production file system on my shift such as disk drive space, file resizing and file archiving. Running, resubmitting user job requests through Universe and UNIX. Printing and distributing of all reports printed on our HP, Xerox laser printers along with Emailing specific reports to our online-report viewing server. Loading optical eligibility data onto our HP9000 system using various media such as 3.5 disks and reel tapes. Team member for gathering and reporting metrics to upper management. Gathered information such as number of tickets opened per shift, per incident, per platform, per support group along with other pertinent information useful in identifying strengths and weakness’ and monitoring our overall workload in order to improve on our support response. Trained 6 co-workers.
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Computer Operator I (Part-Time)University Hospitals 1996 - 1998Cleveland, Ohio, UsSubmitting and monitoring jobs using CA Scheduler. Checking JCL in the JES2 job queue. Monitoring all CICS systems and maintaining interface regions. I am responsible for transmitting all patient data to X-ray and Pharmacy departments as well as verifying all data received for Patient Billing processes. Allocating peripheral devices between test and production systems such as printers and tape drives. Assist users in problem resolution such as recycling printers, resetting passwords and logging out terminals. Handled tape mounts and maintain ATL (Auto Tape Loader), print and distribute all reports, log all incoming and outgoing off-site tapes. Responsible for all backups of servers and databases on 10 different systems. This was a CICS, MVS, TSO, CA-7 and SDSF environment. -
Computer Operator 3Rd Shift LeadHomeplace 1996 - 1997Run and schedule all nightly production and test jobs on the HP-9000 system using Universe applications in an unsupervised Windows 95 - Netware/Novell, HP/UNIX environment. Monitor and Maintain corporate servers, LAN’s and our customer based network on the WAN. Responsible for executing all backups on all systems (production, test and servers) and resolving any problems that arises. Work with application and programming support personnel in tracking and resolving any production job failures or data integrity issues. Assisted in developing online production job schedule and run procedures in order to promote a more efficient, organized and effective way to run production. Configured and setup Windows NT and Windows for Workgroups workstations for specified domains. Troubleshoot and maintain all user workstations components such as adding memory, swapping out hard drives, configuring modems, net-cards, installing software and patching the PC onto the network (LAN). Setup user logon accounts for Windows NT and Netware/Novell along with special group logon profiles for specific access privileges on all systems. Responsible for monitoring and maintaining the production file system on my shift suchas disk-drive space, file reorgs and file archiving. Running, resubmitting and editing job applications through SQL and UNIX. Printing, distributing and forms layout creation of all reports on a Xerox 4635 laser printers, along with the submitting specific reports to our Reveal online-report viewing server.
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Operations Team LeadOfficemax 1991 - 1996UsResponsible for the coordination and execution of all raw data at the corporate data center. Maintaining and supporting all computer functions and operations for end-users through detailed and in-depth documentation, organized scheduling of all job runs along with extensive communication to other operators and users. Worked closely with programmers and System Analysts on correcting job failuress and system crashes in a Unisys, HP, Wang and Novell environment. Significant contributions in organizing a daily file maintenance schedule consisting of file reorgs, volume defragmentation and “Idle-Time” system backups to improve system performance and down times due to system restorations. Responsible for the designing of the job run manual for the data center. Collaborated with programmers to document all scheduled jobs and their components such as file dependencies, I/O reads and writes and failures, support personnel. Monitor all peripheral devices such as printers, tape drives, user workstations, and LANs. Report printing and distribution. Monitor all store register sales data through WAN fiber optic telecommunications called Frame Relay and promptly processing the information which is submitted to the CEO each morning. Significant input in scheduling month-end and user job runs.Trained 8 other computer operators and 1 supervisor for 1st, 3rd and weekend shifts.
Anthony Sawyer Skills
Software Documentation
Windows Server
Active Directory
Troubleshooting
Vmware
Windows 7
System Administration
Computer Hardware
Technical Support
Windows
Process Improvement
Operating Systems
Lotus Notes
Sql
Microsoft Office
Data Center
Servers
Cms
Netbackup
Sysview
Sdsf
Remote Access
Remote Desktop
Unix Operating Systems
Aix
Networking
Hardware
Databases
Help Desk Support
Software Installation
Routers
Unix
Printers
Access
Windows Xp
Anthony Sawyer Education Details
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Icm School Of BusinessComputer Science & Management
Frequently Asked Questions about Anthony Sawyer
What company does Anthony Sawyer work for?
Anthony Sawyer works for Zones Nfrastructure At Cleveland Clinic Data Center
What is Anthony Sawyer's role at the current company?
Anthony Sawyer's current role is Data Center Production Control Support and Technician for Zones at The Cleveland Clinic Datacenter.
What is Anthony Sawyer's email address?
Anthony Sawyer's email address is to****@****hoo.com
What schools did Anthony Sawyer attend?
Anthony Sawyer attended Icm School Of Business.
What skills is Anthony Sawyer known for?
Anthony Sawyer has skills like Software Documentation, Windows Server, Active Directory, Troubleshooting, Vmware, Windows 7, System Administration, Computer Hardware, Technical Support, Windows, Process Improvement, Operating Systems.
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