Alisson Alsfasser Email & Phone Number

Geneva, Switzerland

• My mission : Responsible to support and coordinate operations and delivery of our services in a qualitative way in the French speaking part of Switzerland.• My responsibilities :- Provide regional support to the Swiss Operations Manager - Ensure a high level of service quality to our clients on a daily basis- Assessor in our assessment & development centers- Provide recommendations and contribute to decision making by analysing data (from CRM or satisfaction surveys) and designing tailored reports- Responsible for career transition / outplacement projects, with regard to planning, delivery, monitoring and reporting including coordination of all parties involved in the projects: clients, sales team, Consultants team (internal and external), administration.- Responsible for monitoring the availability of internal and external Consultants, making recommendations for better use of resources when necessary and according to the project- Support to the sales team in responding to RFPs (Request for Proposal)- Support to the Regional Director / Branch Manager / Commercial Director in monitoring monthly and annual turnover- Responsible for monitoring the invoicing process up to the follow up of unpaid invoices- Support and monitor the development of a more systematic approach to customer reporting to companies by the sales team• My achievements :- Development of a resource management tool for permanent and freelance resources (creation, monitoring, analysis and action proposals)- Development of a Sales and delivery dashboards (creation, follow-up, analysis and recommandations of actions)

Geneva, Switzerland

• My mission : Support and optimize the sales and data strategy • My responsibilities : - Customer reportings - Data quality management and optimisation on our CRM - Coordinator between the sales and delivery teams - Purchase Order follow-up for defined accounts - Competitive and market intelligence - Partnering with colleagues for creating tools, factsheets, offers and sales presentations

Région De Genève, Suisse

• Company description : Von Rundstedt has been providing career development and related services to companies and individuals since 1985.• My mission : Responsible for sales support and for the organizational and logistical management of our Geneva and Lausanne offices :- Coordination of the local consulting practice- Responsible for the workshop management - Support to consultant teams and clients- Interacting daily with clients from multinational organizations• My achievements :- Creation and implementation of an event planning (was not existing before) for candidates on the one hand, and for client companies on the other hand.

Geneva Area, Switzerland

• Company description : Lee Hecht Harrison is the world’s leading talent development and transition company. • My mission : To contribute to candidates satisfaction and business growth via the effective support of the different departments. To provide essential support, both technical and administrative, to individual candidates, client companies, and local and regional LHH staff.• Sales support responsibilities :⇨ To monitor dashboards, Sales Force and sales and marketing statistics.⇨ Organization and follow-up of meetings and conf-calls of the sales team.⇨ Point of contact for all marketing topics in the Swiss French part including events.⇨ To monitore the execution of the LHH 2017 strategy. • Office Manager responsibilities :⇨ First impression to our candidates in service – provide excellent customer service from beginning of program to end of services ⇨ Provides all administrative support to individual candidates in service, client companies who call in, and local and regional LHH Consultants and colleagues. This includes but is not limited to: - Preparing materials for on-site and off-site workshops, seminars or events, lunch & learns, or other client events as needed. - Keeping track of and/or ordering materials and office supplies. - Backup for other associates, colleagues and support functions, as required. - ORBIT and CRN expert for candidate questions.

Le Grand-Saconnex/Geneva

• Company description : Household: Energizer (batteries/flashlights): N° 1 - Personal Care: Wilkinson (razors/blades): N° 2 Worlwide• My mission : To contribute to customer satisfaction and business growth via the effective support of the commercial and marketing departments and high quality sales and category analysis.• My activities :⇨ Business analysis (sell-in/sell-out) with intensive use of Nielsen data base, Migros intranet data and software company specializing in business intelligence. ⇨ Identifying opportunities and collaborate with sales team to ensure growth and reach customer objectives. Example : Development of a specific Migros analysis to understand the decrease of a core range category with recommendations of actions.⇨ Promo efficiency tracking : creation and follow-up of a master promo plan overview as well as a complete analysis of Migros promotions with the tracking of displays, volumes, NIS, NS, GM and sell-out data.⇨ Competitive intelligence : creation and follow-up of an overview of the competitive promotions.⇨ Key contact between regional marketing team in Germany and the local sales team in Switzerland. ⇨ Development of good internal contacts and communication to provide requested information to customers.

Le Grand-Saconnex/Geneva

• My mission : To support the Sales Director and Key Account Managers to the development of the commercial strategy and assist in establishing reports, queries and projects as assigned. • My activities : ⇨ Price lists management : to create and update customers’ price lists. Creation of a yearly follow-up document with pricing conditions of all customers.⇨ Promotion plan & offers management : to assist in establishing offers and update general promotional planning for all customers.⇨ Advise and answer queries from customers : to provide product, promotion, and pricing information by clarifying customer request, selecting appropriate information and answering questions.

Chavannes-De-Bogis

• Company description : Manor AG is a Swiss department store chain - estimated market share of 60%.• My mission : To assist customers and make sure their shopping experience is enjoyable.• My activities :⇨ Cashier office associate : responsible for the control of receipts and cash transfers.⇨ Customer service associate : the sale of show tickets and responsible for doing currency exchange.⇨ Checkout operator and vendor in different sections of the store.

Luxembourg

• Company description : SME specialized in sale and rental of tightening equipment (electric and pneumatic screwdrivers, hydraulic and manual wrenches)• My mission : To provide top-level assistance to the Director.• My activities :⇨ Customer service management : to advise and answer queries from customers, to maintain a good customer relationship.⇨ Inventories and creation of commercial brochures.⇨ Management of administrative documents: customer offers and invoices, supplier orders and delivery notes.

Insights Mdi®

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Master Développement Commercial Et Entrepreneuriat, Option Commerce International, Major De Promotion

Source : http://www.ipac-france.com

Licence Professionnelle Management De La Relation Commerciale, Option Commerce International

Source : http://www.iut-acy.univ-savoie.fr