Basil Alshabi Email & Phone Number

Dubai, Ae

Dubai, Ae

Abu Dhabi, United Arab Emirates

Designation Chronology:✔ Apr '17 – Present: Ag. Head of Food & Beverages (Hospitality)✔ Jun '15 – Apr '17: Senior Manager - Aeronautical RevenuesKey Responsibilities:✔ Managing and developing all current and future lounges & F&B third party concession activities along with identifying new hospitality business development opportunities in all Abu Dhabi operating airports.✔ Measuring and monitoring third-party Hospitality concession business vs. agreed targets and distribute statistical summaries. ✔ Supporting concessionaires with airport business issues and with all logistics requirements.✔ Creating a business plan for the F&B and ensuring it is up to date and in line with Abu Dhabi Airports and commercial's strategies. ✔ Scrutinizing visual displays, ambience accuracy, customer experience and product quality to ensure the best for the customer.✔ Reviewing current offerings and proposing changes to the spread as applicable, in addition to handling end to end logistics and regulatory compliance issues across each project assigned.✔ Conducting audits and spot checks regularly, touring through F&B outlets, ensuring the highest possible hygiene and maintenance standards.✔ Managing key stakeholder relationships and negotiating customer agreements according to annual operating plans while successfully delivering against the management’s expectations.

Abu Dhabi, United Arab Emirates

Awards Received: From the Chief Human Resource Officer/ Etisalat ✔ 3 Certificates of Recognition for submitting Valuable Suggestions implemented by Etisalat ✔ HR Award Outstanding Performance in 2010 Objectives From the Chief Executive Officer/ Etisalat Afghanistan ✔ 2012 / July Certificate of Appreciation for hard work and dedication Key Responsibilities:✔ Developed Etisalat OPCOs in Asia & Africa with regards to Sales & Customer Experience, ensured revenue targets are met and provided support when needed to improve performance in the concerned OPCO.✔ Devised a unified customer experience all around the OPCOs and enhance service culture. ✔ Suggested internal processes to improve customer experience, and ensure SLA in customer complain resolution.

Kabul

Key Responsibilities:✔ Spearheaded sales activities around Afghanistan (Consumer & Corporate) through a team of 4 Senior Managers (Direct, Indirect, Corporate, and Support team) with a support team consist of 200 plus staff all around Afghanistan.✔ Developed and monitored sales targets, bundle plans, regional sales teams, and policies for regional dealers & retail shops.✔ Ensured that sales teams are highly motivated and trained to achieve the desired level of performance.

Dubai, United Arab Emirates

Key Responsibilities:✔ Drove the expansion of Etisalat Outlets network in the UAE, in addition to the renovation of the existing Kiosks and point of sales with a total budget of 10 Million AED.✔ Liaised with the planning department with regards to the implementation of the rollout plan for all new locations and renovation of the existing ones.✔ Developed the online portal to increase awareness of the network of Etisalat Point of Sales around the UAE region.

Lagos

Abudhabi

Highlights:✔ Head of Cost Center. (26 staff in three Etisalat service centers located in different georgraphical zones)✔ Managed four teams consist of Consumer Segment, Business & Commercial, Customer Support, and Accounts)✔ Ensured targets are reached within the business center and high quality of service is provided.✔ Coordinated with other Head of Departments to ensure smooth operation in the business center.✔ Managed day to day counter activities and ensured customer satisfaction, as well as staff needs.