* Training for four months, Computer Center, (Jordan University of Science and Technology) (1/3-30/6, 2015).* Training in Sales Engineer, (Ahmad Qattan Company), (23/11-23/12,2017).* Training for nine months, E-Government, (Ministry of Communications and Information Technology), (28/12/2017-1/10/2018). *Cisco Customer Support Engineer "TAC", (Estarta Solutions Company), (11/2/2019- present). - Working in the Server Virtualization team. - Responsible for fixing hardware issues with UCS servers (B-series and C-series) - Checking Hardware/Firmware/Software compatibility, OS installation. - Creating virtual machines, UCSM configuration. - Troubleshooting server's connectivity issues, fix Fabric Interconnect issues. - Good knowledge in Data Center infrastructure. - Effectively utilize moderate to complex lab setups to duplicate and solve problems. - Working on problems of moderate scope where analysis includes identifiable factors.- Work with supervision on more complex problems or new and previously unknown problems. - Ability to analyze, configure and troubleshoot small to medium-sized networks. - Developing technical skills and knowledge, advancing beyond the fundamentals in at least one area.- Effective planning, prioritization and organizing skills. - Drive for continuous learning, results orientation, and teamwork. - Utilization of an increasing understanding of TAC goals, objectives, and business to guide activities. - Ability to manage crisis situations.