Investigate customer's problems and find solutions. Communicate with customers via phone, email, or letter. Resolve complaints and order issues. Ask customers to provide feedback on agents and customer service experience. Analyze data and statistics. Compile and print reports on overall customer satisfaction.Work with management on customer service initiatives. Utilize social media to respond to customer complaints and praise.

Analyzed media coverage.Directed photo shoots.Prepared and supervised production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, annual reports.Prepared and published information booklet on services.Prepared printed publications such as in-house journals for clients.Assisted in the preparation, set-up, effective communication and smooth running of events.Raised brand awareness.Ensured publicity was made available to and directed towards the appropriate media.Initiated and planned PR campaigns, analyzed problems and opportunities, defines goals.Liaised with design companies regarding production of publications.Designed and producedEnsured event ran effectively and efficiently.Researched and wrote articles regarding x issues and events.Interviewed sources and recorded observations to generate story ideasDealt with enquiries.Collected, catalogued and analyzed media coverage.Promote and develop positive, professional image of NHIFLobbied and influenced.Represented organization at international policy for NHIFDeveloped strategies to promote member interests.Comfortable with various mediaHighly experienced in script writingAttended various trade fairs on behalf of clientsOrganized and co-ordinated events from conception through to execution

Development of the annual plan for the Information and Public RelationsSupervise the implementation of the plan. Coordination and communication with media and press institutions. Prepare .periodic reports on the position of the plan and enforcement activities to senior management.Writing and drafting letters evidence the press.Coordination with the media to cover events.Writing and dissemination of promotional messages and awareness in the local Media.Writing proposals for events and media activities.Perform other tasks fall within the competence of management, based on by senior management.Implementation of questionnaires to measure public opinion and customer satisfaction.

Coordination and communication with the mediaDaily monitoring of what is published in the media about the company.Media coverage of activities and events (TV - Radio - Press).Preparation and design of promotional materials and promotional publications of the companyDesign and implementation of logos and documentaries.Implementation of programs on radio and television.Preparation and implementation of advertising (radio - television - Press).Documentation of all programs that are broadcast through the media.Video documentation of activities and photo Supervision on the website Oversee the production of information materials.

Planing PR Campaigns .Promotion and awareness of health insurance servicesBy television, radio, press and direct contact