Ali Al Shammrani Email & Phone Number

Saudi Arabia

Saudi Arabia

Al-Dammam, Eastern Region, Saudi Arabia

Managing all Direct & Indirect Sales Channels (POS's, Alternative Channels, Retail, SC Sales Groceries & Direct Sales Street Sellers).

Dammam

Dhahran

Responsible for the planning and execution of all Contact Center Operations, include management and leadership of processes for the continuous improvement of the customer experience.

Dammam

24/7 Operation, managing up to 15 direct and 225 indirect reports, team & operational management. Responsible for all reports, reviews staff productivity to meet anticipated incoming volume of calls demands while meeting or exceeding all service and quality assurance levels (FCR/CSI/SL/NCA).Identify, apply principles, methods of quality and process improvement, contribute in operational processes. Educating and motivating supervisors to attain high levels of productivity. Develop operations manual, and procedures, for all floor Supervisors. As a manager, delegate tasks, projects, plans and responsibilities a challenge for the subordinates to encourage them to develop their capabilities to be prepared for next career advancement.

Dammam

Responsible for all daily reports, working within risk strategy. Managing up to 50 of senior/junior representatives, coaching and counseling of employees. Develop/maintain risk strategy/ debt collection policy that includes risk identification, analysis. Identified potential delays in customer payments, regularly assess the customer’s behavior and defaulters; capture fraud cases and records falsification. In addition, review policies and system’s performance.

Dammam

24/7 Operation, Managing up to 20 direct reports. Responsible for daily performance/productivity reports,communicate information, procedures and instructions received from Management to the team in clear and fast manner. Lead and supervise the team to run all services to customers in higher standards. A super critical role is encouraging the team to look for innovative ways to achieve exceptional results.

Khobar

Used customer care multiple communication systems to answer all customer inquiries and provide necessary support for the services / products. Sort out customer's complaints.

Khobar

Started as a trainee travel consultant and received on-the-job training for 6 months in two side projects which involve full time courses covering areas English and Tourism.

Bachelor, Business Management, 3.47 Out Of 5

Diploma, Mechanical Engineering, 3.39 Out Of 5

Activities and Societies: Diploma associate degree in mechanical engineering, Dammam Technical College. Graduation Year: September 2004.