Ala'A Al-Shanti Email & Phone Number

Amman Governorate, Jordan

Jordan

• Responsible for administering and maintaining network infrastructure, servers, desktops, laptops and communications.• Hardware and Software deployments when required.• Maintain and monitor all aspects of Virus control. This encapsulates Kaspersky.• Administer daily backups and ensure a Disaster Recovery procedure is in place and tested.• Monitor and manage WAN connectivity issues between HQ office and Jordan branch.• Manage and administer company provided cellular telephones.• Involved in 1st and 2nd Tier user support requests.• On-Call via cell phone after hours and weekends.• Manages small to medium sized projects within budget and schedule.• Adhering to company Policies and Procedures (IT and non-IT).• Adhere and promote all aspects of physical security relating to the Server Room(s) and all IT equipment.• Provide 1st Tier support for company standard business applications.• Ensure all utilized software is correctly licensed and compliant.• Hardware and Software inventory management.• Orientation of new staff on IT Policies and Procedures.• Liaising with 3rd Party vendors that provide IT services and products.

Aqaba, Jordan

• Responsible for administering and maintaining network infrastructure, servers, desktops, laptops and communications.• Hardware and Software deployments when required.• Maintain and monitor all aspects of Virus control.• Administer daily backups and ensure a Disaster Recovery procedure is in place and tested.• To monitor and manage WAN connectivity issues. • To manage and administer company provided cellular telephones.• To ensure proper change control procedures are implemented.• To be involved in 1st and 2nd Tier user support requests. • Manages small to medium sized projects.• Adhere and promote all aspects of physical security relating to the Server Room(s) and all IT equipment.• Provide 1st Tier support for company standard business applications.• Ensure all utilized software is correctly licensed and compliant.• Hardware and Software inventory management.• Assist with technology planning through ongoing research.• Escalate 3rd Tier issues to the appropriate resources when required.• Support RF and Wedge Barcode Scanners and Thermal Barcode Printers.• Orientation of new staff on IT Policies and Procedures.• Liasing with 3rd Party vendors that provide IT services and products.

Amman Jordan

Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.Configuration of client's equipment to connect to the Internet or financial network.Provide training to employees in the use of system and applications as related to work.Installing and configuring computer hardware operating systems and applications.Monitoring and maintaining computer systems and networks.Troubleshooting system and network problems and diagnosing and solving hardware/software faults.Providing support, including procedural documentation and following diagrams and written instructions to repair a fault or set up a system.Supporting the roll-out, testing and evaluating new technology.Setting up new users' accounts and profiles and dealing with password issues.Responding within agreed time limits to call-outs.Working continuously on a task until completion (or referral to third parties, if appropriate).Prioritizing and managing many open cases at one time.Rapidly establishing a good working relationship with clients, employees and other professionals (e.g., software developers).Conducting electrical safety checks on computer equipment.

Organize the network cabling and format the pc's for a fresh start.Install new Pc's on the network and apply the agency policy on them.Designing flyers and posters for the agency's new programs.

Dealing with IBM, ACER pcs and laptops.Install new computers and migrate the data.