• Drove a technology strategy, optimizing workflows and boosting client-centric projects. • Implemented intuitive Programs dashboards, improving data-driven decision-making. • Led projects to enhance intra-company operations, increasing efficiency by 25%. • Directed PMIS system development, resulting in 30% faster project execution. • Oversaw multimillion-dollar projects, delivering 15% cost savings. • Innovated project management methodologies, improving PMO efficiency by 20%. • Addressed ad-hoc executive requests swiftly, maintaining 95% stakeholder satisfaction. • Played a key role in successful project launches, contributing to a 10% revenue increase. • Fostered collaboration across teams and clients, ensuring project alignment and satisfaction. • Responded adeptly to senior executives' requests, providing strategic insights for technology and PMO advancement.

• Spearheaded a pivotal transition to a systems-driven approach, establishing a PMO and streamlined processes, resulting in remarkable performance improvements. • Entrusted with full authority to resolve performance issues company-wide, solidifying a strategic leadership role. • Led end-to-end project activities, ensuring alignment with strategic objectives, achieving ISO certification, and playing a pivotal role in all project phases. • Managed operations transformation, automating workflows and systems, resulting in a 70% reduction in time. • Enhanced human capital by recruiting, training, and motivating key team members to support technology and business strategies. • Fostered a positive work environment by setting clear objectives, defining customer service goals, and engaging employees in the process.

• Directed and integrated multiple Banking & Financial Services projects, contributing to 50% of the company revenue. • Coordinated teams to foster collaboration and an efficient working environment, resulting in a 25% increase in team productivity and a 30% decrease in communication errors. • Developed timelines for achieving project milestones, established policies for operational efficiency, and oversaw project objectives and plans. • Initiated and managed complex strategic projects, driving substantial revenue generation in collaboration with key clients. Projects valued at SAR150 Million of market funds. • Provided critical input for RFPs and SOWs to align with strategic objectives, conducted comprehensive business requirement gathering, and assessed documents for project effectiveness, resulting in a 60% increase in successful deliverables clarity. • Acted as the primary escalation point for service-level agreements, effectively managing contractual obligations to ensure client satisfaction and compliance for the clients in Bahrain and UAE, maintaining a 95% client satisfaction rate and achieving 100% compliance with SLAs.

• Played a key role in launching the customer management system, a pivotal company component. • Led the implementation of Orbit prepaid cards in Saudi Arabia, generating $5 million in revenue and integrating with the Subscribers Management System through IVR. • Spearheaded the IVR project managing 25% of calls in company call centers, ensuring alignment with the customer management system. • Conducted comprehensive research to elevate service quality and revenue at the Orbit call center in Bahrain.