- Coordinate with IT team members and manager and resolve all technical problems.- Maximize network performance by monitoring, troubleshooting network problems and outages.- Developing the infrastructure and systems to meet the company’s needs.- Support and Administer firewall environments in line with IT security policy.- Installing, configuring and supporting network equipment including routers, proxy servers, switches, DNS and DHCP.- Continuous monitoring of WAN links.- Communicating with third party technical specialists.- Configuring and managing backup & restore procedures.- Prepare and maintain required documentation and prepare reports as required.- Identifying & reporting on the budgetary implications of IT projects and upgrades.- Deploying new hardware, server backups & evaluating new software & security risks.

 Installation and configuration of PC’s, Printers (Local / NW), Scanners. Troubleshoot user related issues for PCs, Printers and Network. Configuring and Installing Cisco Wireless Access Points. Configuring and Installing Cisco Routers and Switches. Installation of Cisco IP Phones. Provide technical support to over 3000 users. Diagnose hardware and software problems, and replace defective components. Run and configure network cables, troubleshoot connectivity issues, create users in Active Directory and configure other related issues. Cabling Cisco Devices. Generate documentation, job control parameters and on-line updates. Design and Implementation of IP addressing scheme. On-site and phone Technical Support to Main Branch Offices.Ministry of agriculture (Sudan) Jan 2014 – Apr 2015 Computer engineer Performed installations, repairs, and anticipatory preservation on staff computers Performed system upgrades as required for software and hardware related components. Documentation per Daily Activities and daily Tickets.

Junior Network & Technical Support