*To process all suspensions and permit applications in accordance to the procedures set.* Dealing with parking permit and visitor voucher.*To process and bank all monies received on a daily basis in accordance with financial procedures.*To be responsible for the processing , maintaining and updating of all parking permits and notices.

To deal with all written and in person customer enquiries and complaints in accordance with set standards and the customer care policy. Logging and scanning each occasion against the appropriate case/record on the notice processing system. * To liaise with members of the public and give advice on parking issues and enforcement procedures in a courteous manner ensuring that our customer care policy is adhered to at all times.*To assist in providing an effective customer care… Show more To deal with all written and in person customer enquiries and complaints in accordance with set standards and the customer care policy. Logging and scanning each occasion against the appropriate case/record on the notice processing system. * To liaise with members of the public and give advice on parking issues and enforcement procedures in a courteous manner ensuring that our customer care policy is adhered to at all times.*To assist in providing an effective customer care policy.*Process parking fines through all stages, effectively and within contractual time-scales.*To prepare and despatch all VQ4 enquiries and investigate unsuccessful requests.*To ensure that all payments received are processed and prepared for banking in accordance with financial procedures.*To reply to queries by telephone and in person from members of the public regarding parking matters.*To accurately update the system with payments and generate reports as necessary for reconciliation. Show less