Life Insurance Claim ProcessorIn this role, I managed various aspects of life insurance claims, ensuring accuracy and compliance with policy standards. Key responsibilities included:Tax Application: Calculated and applied tax on chargeable gains to ensure correct financial processing.Beneficiary Management: Updated and maintained beneficiary details to ensure accurate claim processing.Claims Verification: Verified the legitimacy of claims to prevent fraud and ensure compliance with policy terms.Policy Information: Provided detailed policy information and updates via mail to clients for transparency and clarity.This position developed my attention to detail, organizational skills, and understanding of insurance policy administration.

Customer Service Representative (Web Chat)In this position, I provided high-quality customer support via web chat, managing up to three client interactions simultaneously. My key responsibilities included:Customer Query Resolution: Addressed and resolved customer inquiries promptly, ensuring a high standard of service and satisfaction.Issue Resolution: Assisted customers in troubleshooting and resolving issues related to internet and modem services efficiently.Service Description: Provided clear and accurate information about service features and technical details to enhance customer understanding.Multitasking: Effectively handled multiple chats concurrently while maintaining attention to detail and delivering excellent service.This role honed my multitasking abilities, communication skills, and technical knowledge in a fast-paced environment.

Medical Insurance Claim AdjudicatorIn this role, I managed the adjudication process for medical insurance claims, ensuring their accuracy and legitimacy. Key responsibilities included:Claims Assessment: Reviewed and analyzed claims to verify their validity and compliance with insurance policies.Code Management: Utilized HCPCS and ICD coding systems to accurately process claims and verify medical services.Payment and Copay Verification: Checked copayments and payment details to ensure proper financial handling.Decision Making: Made informed decisions regarding claim approvals or denials based on policy guidelines and claim information.This role required a strong attention to detail, analytical skills, and thorough knowledge of medical coding and insurance procedures.