Technical Support Engineer
Current- Generating reports using MySQL database queries as per requests, with a daily minimum of 5 reports.- Serving as the initial point of contact for all computer and system-related issues from clients or fellow employees.- Additionally, being accountable for conveying resolutions and recommendations to clients through diverse communication channels, including written responses and reports.- Collaborating closely with other teams, such as software developers and quality assurance, to identify and rectify issues while providing constructive feedback and suggestions for enhancement.- Functioning as a team member in an international working environment.- Documenting applications for internal usage.