Altan Gülce Alkış Email & Phone Number

Istanbul, Turkey

Digital HR PlatformHR Software- SaaSManaged a team of 5 people.Focused on creating value and building strong, lasting relationships with customers.Ensured positive and memorable interactions that led to customer satisfaction, loyalty, and advocacy.Customized interactions based on customer preferences and behaviors to enhance the overall experience.Managed the support team and key accounts.Experienced in NPS (Net Promoter Score), churn management, project management, operation management and customer success management.Oversaw call center operations.Implemented and managed CRM systems.Measured CLV (Customer Lifetime Value) and CSAT (Customer Satisfaction) scores to drive improvements.

Istanbul, Turkey

Managing the projects, the cabin crew and cabin-oriented/related issues in compliance with company targets and group management decisions.Motivating all team members to develop personal skills and reach the utmost performance. Performance management (Goal setting, performance meetings, SAP successfactors performance and goal review)Participating in the selection of new team members.Participating in the promotion process of team members. Training and mentoring new team members.Pitching ideas on how to improve performance and efficiency. Helping management identify workflow issues and find solutions. Evaluating the performance of team members.Taking necessary disciplinary actions.Preparing and updating all necessary documents for team members in order to ensure the duties and responsibilities can be fulfilled. Keeping up constant communication with other departments and take decisions.Handling customer complaints with empathy and composure. Proactively participating in meetings and helping create new practices.Processing a range of documentation and entering information into databases.

Istanbul, Turkey

Focused on maximum customer satisfaction and performed the duties. Fulfilled the requests of customers.Observed team members and reported to the management if needed. Ensured compliance with the standards of the products and services offered.

Creating perception for company, observing trends, getting across with brand's users and reporting.

Learning the media planning process

Internship at customer relations department.

Master Of Business Administration - Mba, İşletme

Lisans Derecesi, Reklamcılık Ve Halkla İlişkiler

Advertising And Public Relations

Activities and Societies: Research Methods in Social Sciences, Introduction to Communication, Business Management, Sociology, Fundamentals.

Public Relations And Advertising