🔷️ With over 12 years of experience in the aviation industry, including 5 years as a team manager, I transitioned to a Customer Experience Manager role. In this position, I was responsible for improving customer satisfaction and loyalty through strategic initiatives. Customer Success is one of my key skills, demonstrated by consistently achieving high customer satisfaction and retention rates.🔷️ I have strong skills in operations and project management, ensuring projects are completed on time and within budget. I love learning new things and expanding my horizons.🚀🔷️ I excelled at analyzing customer feedback and data to find areas for improvement. I implemented and monitored customer service metrics, ensuring our team always delivered great service. My efforts led to big improvements in customer satisfaction scores.✨️🔷️ Problem-solving was a major part of my role; I actively handled customer issues and streamlined processes to prevent future problems. I managed churn, CRM, and Customer Lifetime Value (CLV) to boost customer retention. I hold certifications in "Train the Trainer," "Interview Techniques," "Leadership," and "Communication Skills." Proficient in analyzing NPS, CLV, and CSAT data to drive actionable insights and drive strategic improvements.