Altay Boran Email & Phone Number

Tempe, Arizona, United States

Scheduling onsite security workforce for the west coast region using WFM system Kronos. Using problem solving skills to assist management in resolving gaps in scheduling coverage resulting from absenteeism. Review and work phone, chat, email, and texting system to ensure timesheet accuracy for workforce. Review and update employee timesheets as needed. Submit pay discrepancy to payroll.

Phoenix, Arizona Area

Scheduling administrator for all lines of business within the organization using WFM system Verint. Reviewed and worked on tickets to resolve operational issues. Provided digital training for new hires to learn WFM scheduling system.Multi-tasking responsibilities included:• Real-time adherence across all lines of business• Service-level monitoring, call skilling, and call rerouting• Drafted and executed plan to address volume, handling time, staffing, and adherence deficiencies.• Real-time reporting on root causes of service level misses and providing solutions for future actions.

Tempe, Arizona

Supervise 14 Student RTAs and Token Managers for Discover Financial Services program at two locations. Tracks team attendance and sets team schedules. Performs training and weekly coaching's with staff for their professional development that is in line with their personal and company goals. Created and implemented reports for staff to produce for Operations department to ensure staffing requirements and productivity goals are met. Performs WFM presentation to new hire training classes to educate new hires on how to use scheduling platforms.

Tempe, Arizona

Create and update daily, weekly, and monthly reports in the Workforce Management department and provide operational support. Track agent’s day-to-day productivity. Perform daily attendance and ensure agent’s schedule adherence.

Tempe Arizona

Create and update daily, weekly, and monthly reports for operations management in the Workforce Management department in the call center. Responsible for tracking and monitoring agent’s productivity ensuring adherence. Perform daily attendance. Communicating with client on service failures and actions to correct drops in service level.

Tempe

Outbound calling current clients for collections and sales of OSHA compliance safety products based on current client requirements and needs. Other duties include: performing superior customer service and account management.

Phoenix, Arizona Area

Performed Business-to-Business telephone sales to small business owners for Wells Fargo Business Direct Department. Utilized open-ended and probing questions to gain the business owner’s interest in an unsecured line of credit and assisted them in the application process.

Taksim, Istanbul, Turkey

Oversaw all marketing activities for the website which included set up and maintenance of the company’s Facebook and Twitter accounts. Leveraged social media accounts to source and secure new clients, urged past and present customers to post positive feedback of the service and satisfaction results as well as followed users on Twitter to gain additional customer leads. ▪ Produced 77 likes on the company’s Facebook site and 44 followers on Twitter ▪ Generated the company’s largest target market of avid travelers and ex-patriots living or planning on living in Turkey and assisted clients to obtain resident and/or work permits to stay in Turkey. ▪ Enabled the owner to connect with potential clients through Internet research into travel and ex-patriot blogs where posting content would help the company locate new leads.

Etiler, İstanbul, Turkey

Initiated the social media website, created promotional strategies for the website's entry into the American market and collaborated with co-workers to establish new approaches. Researched client business methods and brand awareness opportunities for start-up processes through social media outlets as required.

King Of Prussia, Pa

Established quality leads and informed potential customers about available products as a Marketing Representative at outside events.

Chester, Pa

Marketed products and informed potential customers of product benefits.

Exton, Pa

Promoted, informed, and directed marketing over Bath Fitter products to potential customers at outside events, such as home shows, trade shows, and flea markets, by establishing quality leads. ▪ Achieved "Top Consultant" via acquiring quality leads for within the plumbing division.

Mba, Marketing Concentration

Graduated in June

Bachelor Of Science, Global Business Management With A Marketing Concentration

Activities and Societies: American Marketing Association, Arizona State University West Campus Chapter