Althaf Basheer Email & Phone Number

Deerfield, Illinois, United States

Thousand Oaks, California

Sunnyvale, California

Network Operations Center EngineerClient : Walgreens / Drugstore* Responsible for maintaining and monitoring the health of the Client's website (E-Commerce Retail Chain)* Responsible for maintaining and monitoring site availability,site performance and other aspects of e-comm system(order flow)* Worked and coordinated with different teams like Network/Server Administrators, Developers,Quality,Builders,Change management team and other business partners*Responsible for monitoring, troubleshooting, reporting and escalating the alerts .Analyzing the root cause of the issue. Coordinating with the concern teams to fix the issue. Opening a bridge call involving multiple teams and coordinating between the teams to identify and fix the issue. .Analyzing the business impact and providing the status updates to the top level management and other business partners*Configuring new alerts to the monitoring system, Adding new information, editing or correcting the existing information to the Knowledge base portal.*Responsible for handling user requests like Setting up and disabling new and old users in active directory. Assign AD group permissions.• Troubleshoot user’s AD problems, ex. AD permissions, etc • Grant users access to non corp domains upon need/approval.*Troubleshoot/identify VPN connectivity issues including; resetting PIN, help users with token re-sync, account lockouts, etc.• Provide remote support for offshore assets, including troubleshooting VMs

IT EngineerClient : Sears Holdings•Worked as part of IT team for the corporate employees of Sears. Was responsible for maintaining and managing user accounts•Administrate and maintain IT infrastructure•Established and configured user accounts folder redirection policies, and group policies•Manage Standardization for clients: Active Directory, Group Policy, Roaming Profiles, scripted logon procedures and drive maps.•Performed general Windows Server, Active Directory and Account updates and administration. •Creating, modifying and deletion of user accounts for corporate accounts of sears.•Providing 24*7 on call support for most of critical applications.

Client : DELL •Worked as part of IT team for the corporate employees of DELL •Responsible for managing user accounts of the corporate employees •Responsible for providing resolution for user tickets•Coordinated meetings with onsite and offshore on daily basis, prepared the MOM and followed up on the updates.•Installing Operating System and Application through Ghost HDD (Symantec Ghost).•Updating Hot fixes / Patches for Windows XP / 2003 / 2008 server•Handling escalations calls, providing second level support.•Mentoring the team, providing feedbacks to the team members.Updating the knowledge base articles

Chennai Area, India

Client : Dell•Responsible for providing technical support to windows systems running of Dell desktops and portables •Responsible for running diagnostics , Identify the root cause using the diag error codes•Coordinated meetings with onsite and offshore on daily basis, prepared the MOM and followed up on the updates.•Installing Operating System and Application through Ghost HDD (Symantec Ghost).•Updating Hot fixes / Patches for Windows XP / 2003 / 2008 server•Responsible for setting up network devices, Printers and peripherals

Bachelor Of Technology (B.Tech.), Information Technology

B.Tech, Information Techonology