A determined and seasoned professional with 14 years of experience in Domestic and International Air Ticketing and technical expertise in GDS like Galileo, Amadeus, Abacus, etc. I have in-depth knowledge and understanding of the Airline Business Functions (MRO, Ground Ops, Cargo, Reservation, Revenue Management, Departure Control, and various other areas). I have rich experience in performing ticket issuance, re-issuance, cancellation, refunds, and customer support via chat or call and resolving all client issues with exceptional customer service skills. I have proficiency in performing a variety of other operations, including;➤ Issuing new tickets as well as excess bag documentation and SSRs➤ Delivering service excellence by re-issuing tickets in line with airfare rules and airline requirements while maintaining ticketing processes and procedures to ensure quick, accurate delivery➤ Providing various planning and booking services, answering customers’ questions, making travel suggestions, and booking rooms and tickets➤ Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes➤ Communicating with customers to answer questions about tickets, pricing, or flight schedules➤ Providing flight information and directing passengers to the departure gateContact: althafpatel@gmail.com