A determined and seasoned professional with 14 years of experience in Domestic and International Air Ticketing and technical expertise in GDS like Galileo, Amadeus, Abacus, etc. I have in-depth knowledge and understanding of the Airline Business Functions (MRO, Ground Ops, Cargo, Reservation, Revenue Management, Departure Control, and various other areas). I have rich experience in performing ticket issuance, re-issuance, cancellation, refunds, and customer support via chat or call and resolving all client issues with exceptional customer service skills. I have proficiency in performing a variety of other operations, including;➤ Issuing new tickets as well as excess bag documentation and SSRs➤ Delivering service excellence by re-issuing tickets in line with airfare rules and airline requirements while maintaining ticketing processes and procedures to ensure quick, accurate delivery➤ Providing various planning and booking services, answering customers’ questions, making travel suggestions, and booking rooms and tickets➤ Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes➤ Communicating with customers to answer questions about tickets, pricing, or flight schedules➤ Providing flight information and directing passengers to the departure gateContact: althafpatel@gmail.com
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Corporate Travel ConsultantSterling WingsDubai, Ae -
Corporate Travel ConsultantTravel Basics Travels And Tours L L C May 2023 - PresentDubai, United Arab Emirates
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International/Domestic Ticketing Counter StaffTrinity Air Travel And Tours Pvt. Ltd. May 2015 - Feb 2023Mumbai, Maharashtra, India➤ Issuing tickets online and on GDS systems and re-issuing tickets➤ Analyzing customer inquiries and providing appropriate solutions, and ensuring complete customer satisfaction➤ Providing flight information and directing passengers to the departure gate➤ Maintaining a high degree of professionalism to uphold the best-in-class image of the company -
International/Domestic Ticketing Counter StaffAlliance International Tours & Travels Jan 2013 - May 2014Mumbai, Maharashtra, India➤ Used tools kike Galileo/Amadeus and created PNR, issuance, re-issuance, refund, cancellation, date change, voluntary, and involuntary changes ➤ Issued domestic and international tickets using different airline portals and company ticketing portals ➤ Handled itineraries, destinations, corporate fares, and airline updates ➤ Directly interacted with customers, answered customer questions about flight timings, seat availability, fares, reservations, etc. -
Document OfficerKing Abdulaziz International Airport Sep 2012 - Nov 2012Saudi Arabia
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Passenger Relation OfficerMumbai International Airport Limited (Csmia) Jan 2012 - May 2012Mumbai, Maharashtra, India -
Administer AssistantShalimar Agencies Ltd Mar 2007 - Feb 2012Mumbai, Maharashtra, India
Althaf Patel Education Details
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Airawat Aviation AcademyAirport Handling Management -
India International Trade CentreAirlines And Travel Management -
Secondary School Certificate -
Maharashtra State BoardSecondary School Certificate
Frequently Asked Questions about Althaf Patel
What company does Althaf Patel work for?
Althaf Patel works for Sterling Wings
What is Althaf Patel's role at the current company?
Althaf Patel's current role is Corporate Travel Consultant.
What schools did Althaf Patel attend?
Althaf Patel attended Airawat Aviation Academy, India International Trade Centre, National Institute Of Open Schooling, Maharashtra State Board.
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althaf patel
Student At Pinnacle Institute Of Management & Science #19/2, Bhavani Mansion, Mallathalli, Nagarabhavi 2Nd Stage, Deepa Complex, Opp. Ait Bangalore -72Nizamabad -
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