TrustArc powers privacy compliance and risk management with comprehensive technology, consulting and certification solutions. Our award winning Data Privacy Management Platform addresses all phases of privacy management including program development, data inventory, risk assessments, monitoring, and compliance reporting.Companies worldwide rely on TrustArc to demonstrate compliance, minimize risk, and build trust.Key Responsibilites:* Lead clients through the TrustArc certification process, including the performance of gap analysis assessments and collaboration in remediation efforts.* Responsible in performing critical work that directly supports TrustArc's new and existing customers* Primary role is completing customers’ privacy reports, checking customer installations to ensure they adhere to TrustArc's requirements, checking for trademark infringements, etc.* Assist clients in certification with the Department of Commerce for both EU and Swiss Privacy Shield frameworks.* Assist with new projects and initiatives as required to meet/exceed TrustArc's business objectives

TrustArc powers privacy compliance and risk management with comprehensive technology, consulting and certification solutions. Our award winning Data Privacy Management Platform addresses all phases of privacy management including program development, data inventory, risk assessments, monitoring, and compliance reporting.Companies worldwide rely on TrustArc to demonstrate compliance, minimize risk, and build trust.Key Responsibilites:* Lead clients through the TrustArc certification process, including the performance of gap analysis assessments and collaboration in remediation efforts.* Responsible in performing critical work that directly supports TrustArc's new and existing customers* Primary role is completing customers’ privacy reports, checking customer installations to ensure they adhere to TrustArc's requirements, checking for trademark infringements, etc.* Assist clients in certification with the Department of Commerce for both EU and Swiss Privacy Shield frameworks.* Assist with new projects and initiatives as required to meet/exceed TrustArc's business objectives

*Provided excellent customer service for Authors in a manner that continually enhances Author satisfaction*Effectively worked with all the departments across the company in investigating what causes an Author to cancel the book publishing*Effectively worked with all the departments across the company to make sure that what has been promised upon point of sale is delivered*Delivered and maintain work levels that have ‘the perfect’ mix of quantity and quality*Showed off my training skills by helping ramp up new employees*Assisted with new projects and initiatives as required to meet/exceed the company's business objectives*Closely worked with the higher management to identify a solution to an Author's concern/issue*Directly reports to the company director everyday in identifying cancelling/refunding author and what has been/needs to be done to retain them

*Communicated and assisted various types of customers in the US*Responsible for answering customer queries and concerns*Identified and analyzed customer's concern causing a cancellation and a refund*Handled irate and/or difficult customers and deliver information in an optimistic way*Assisted the Team Lead in handling and managing the team to make sure the agents meet or exceed their goals*Took supervisor / escalated calls*Handled blitz / rewards perks for agents to perform better