James Franco Email and Phone Number

Below responsibilities plus training internal stakeholders on industry trends and competitive solution analysis. Presenting training webinars for increasing current client stickiness, and marketing webinars for generating qualified leads. Training and mentoring new Solutions Consultants and Sales Support Specialists, as well as overall Sales Team.

Facilitating bespoke and compelling product demonstrations to prospective clients and partners across all regions and sales verticals. Leading Proof of Concepts to showcase intrinsic value of product. Developed streamlined process for tracking and strategically answering RFx documents, which greatly increased bandwidth of entire Solutions team.

Strategizing and providing technical product demos of the fundraising software to both existing and prospective clients. Utilizing an SME-level of understanding of the SaaS platform to create critical and creative solutions that ultimately lead to augmented client success.

Aligning client strategy with complex SaaS implementation and design projects, while developing impactful client relationships. Additionally, managing all ongoing marketing projects and facilitating live software demos with prospective clients.Additionally, organizing and planning all design-related marketing efforts.

Managing a queue of support cases with ranging complexity, from simple settings to complex reporting bugs and API troubleshooting. Facilitating all new client training during the implementation process and recording training webinars for Knowledge Base.Additionally, supporting new clients with interactive training calls to get them acclimated with DonorDrive. Topics ranged from '101' platform basics to intricate reporting capabilities.Also tasked with training the next Client Services Specialists to ensure exceptional client happiness is maintained.

Maintaining market-leading performance for various sales metrics and being the face of a beloved company to all customers.Also led a team of part-time and full-time Specialists to improve their customer interactions.

Leading all internal employee training for newly hired teammates , as well as new product or systems training for the entire store.

Maintaining a studio of passionate music students from age four to sixty-two.