• Manage the relationship with allocated customers ensuring retention and growth.• Assisting clients with general queries• Liaise with relevant parties ensuring customer queries/complaints are resolved efficiently.• Fleet routing and alarms monitoring• Promote excellent customer experiences through effective implementation of products/services, resolution of queries and continuous communication.• Ensure high quality reports are submitted to Line Manager • Data… Show more • Manage the relationship with allocated customers ensuring retention and growth.• Assisting clients with general queries• Liaise with relevant parties ensuring customer queries/complaints are resolved efficiently.• Fleet routing and alarms monitoring• Promote excellent customer experiences through effective implementation of products/services, resolution of queries and continuous communication.• Ensure high quality reports are submitted to Line Manager • Data Capturing.• Escalating Exceptions and alerts to clients • Providing Operational support to client fleet.• Escalation of incidents and handling emergency situations.• Running daily checks on systems – health and time up.• Training of Staff Show less

Actively participate and assists the Installers in scheduling of installations, de-installations, retro-fitments, maintenance and repairs Configuring and testing the TCU over the air on completion of hardware activity completed by the PSA or Customer appointed installer  Resolution of TCU’s not reporting according to specification, i.e. Mobile health  Management of UT and UC codes Conducting regular quality checks on various tasks completed by the installers Provide 2nd… Show more Actively participate and assists the Installers in scheduling of installations, de-installations, retro-fitments, maintenance and repairs Configuring and testing the TCU over the air on completion of hardware activity completed by the PSA or Customer appointed installer  Resolution of TCU’s not reporting according to specification, i.e. Mobile health  Management of UT and UC codes Conducting regular quality checks on various tasks completed by the installers Provide 2nd line support and escalate where necessary Attending to technical queries and requests by internal and external clients addressed to the Customer Operations Centre email inbox Ad hoc projects as assigned from time to time Show less

Management of all customer alarms in accordance with company procedures and customer instructionsTest the installation and repairs of all Telematics control units, on board computers and accessories.Attend to customer queries and resolving customer complaints within a predetermined time.Route Plotting and monitoring of high risk loadsComplete daily reports and requests and providing the necessary feedback to the Customer Operations Centre ManagerResolve internal and external… Show more Management of all customer alarms in accordance with company procedures and customer instructionsTest the installation and repairs of all Telematics control units, on board computers and accessories.Attend to customer queries and resolving customer complaints within a predetermined time.Route Plotting and monitoring of high risk loadsComplete daily reports and requests and providing the necessary feedback to the Customer Operations Centre ManagerResolve internal and external queries.Escalate queries to the correct/appropriate level, when necessary.Maintain the required service levels for the Call Centre.Return calls to client (outgoing) in providing feedback on queries.Ensure that all cases and incidents are logged on the necessary systems eg, Remedy, FMSAdhere to company policies and procedures.Upselling Telematics units and ServicesTraining of new staff Show less

Monitoring of incoming alarm signalsCalling on alarm violationsTesting of tracking devicesTracking & Recovering of Stolen Vehicles. Eg; dispatching Emergency response Liaising with emergency service providers (10111, EMS, 107)Compiling & Completing of case reportsCustomer services

Collecting on overdue accountsNegotiate PaymentsFinance advisingCancellation & Loading of Debit OrdersCustomer queries

Screening of Emergency callsRouting calls to relevant emergency providers (saps,ems,107)Complete incident reports