Altug M. Ilerci ☁ Email & Phone Number

San Diego, CA, US

Paris, France, FR

Client Industry: Global Aerospace Company Project Description: Salesforce Service Cloud ImplementationProject Role: Product Owner/ Product Manager/ Release ManagerProject Responsibilities:Supported epic, feature and user story creation for the project scopeManaged offshore team to make sure developer team is delivering quality products while not causing.

Irvine, California, US

Worked with an implementation partner closely to make sure the Salesforce Service Cloud and multiple Customer Communities work together seamlessly and created numerous reports and dashboards to show the adoption and other key metrics to business users to help them how to best serve our customers.

Carlsbad, CA, US

Worked on implementation, administration, configuration and support of all sandbox (DEV,QA,UAT) and Production environments.Managed security roles, privileges, and data encryption, and single sign-on in Salesforce GOV Cloud environments.Performed deployments using Change Sets, ANT scripts and Gearset. Supported the integrations with ETL, Splunk and.

San Diego, CA, US

Played a key role as Salesforce Administrator in maintaining and improving business process best practices within Salesforce.com. As an administrator for Salesforce.com, identified, developed, managed and monitored the corporate growth strategy of the database to ensure the functionality meets growing requirements for a unified platform for all.

San Diego, CA, US

• Solved customers’ problems from all over the world on the phone and via e-mail.
• Edited Satechi instructional product videos.
• Designed and maintained Satechi YouTube channel (youtube.com/Satechi)
• Processed orders, in daily basis, from different online channels and created reports to define which products needed to be manufactured and shipped to warehouse on time.
• Designed and updated Satechi Amazon Webstore. - www.satechi.com
• Managed Ebay channel. Designed Ebay Webstore and updated product listings in daily basis in order to increase the sales and profit. Under my management Satechi became a Top Seller on Ebay.

Sariyer, Istanbul, TR

• Trained HP partners in the following subjects: HP IPG, PSG product group Pre-sales, Sales, and Post Sales (service)
• Prepared course materials for specific needs of HP partners.
• Participated HP’s major partner events (e.g. HP Roadshow 2008 Istanbul)
• Trained courses in HP Designjet service training for EMEA HP partners (over 100+ partners from different countries)
• Participated the creation of Bilge Adam HP Turkey demo center.
• Ran demos and case scenarios for HP partners using the latest technologies in software and hardware.

Houston, Texas, US

• Participated in HP partner events and made presentations about latest technologies of HP IPG group.
• Trained HP partners for using latest HP technologies with hands on examples.
• Prepared case scenarios to show customer how they can reduce their printing costs.
• Specialized in HP’s leader technologies such as WebJet Admin, HP UPD, HP MPA to analyze printer environments and created complete solution in order to decrease the cost and increase the productivity.
• Participated demos for HP partners’ customers
• Participated HP University project and traveled more than 10 universities in different cities located all over Turkey to inform HP’s latest printing technologies.

Gallarate, Varese, IT

• Worked as technical support in HP Wintel Team for Turkey HP customers by phone and e-mail.
• Trained new technical support agents.
• Attended conference calls to give better support to customers.