𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:➤Spearheading the technical operations and strategy of the bank’s retail quality engineering & transformation, leading the IT development and production support of retail banking and enterprise solutions, overseeing the delivery of the entire retail technology, and supporting functions’ annual portfolio.➤Providing leadership to the bank in creating a technology plan that supports all strategic initiatives, including setting direction for the bank to leverage new and existing delivery channels, operational efficiencies, and business process improvements.➤Delivering hands-on engineering leadership, driving the architecture of highly technical platforms, leading complex strategic programs, and coaching multi-functional teams while partnering with senior business executives across the bank.➤Directing enterprise-wide projects and coordinating all strategic activities, cross-departmental projects throughout the organization by balancing and allocating human and technology resources.𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:➜Member of key committees such as remittance, mortgage, AAB-merger, compliance, and retail digital banking.➜Directed and launched multiple projects and established the agile office of eChannels & CRM that resulted in noticeable success such as the new SABB mobile application, which ranked as #1 in the KSA store, the online retail onboarding project that became the main channel for onboarding more than 70% of customers, and the new SME corporate channel.➜Led the development of the retail technology during the merger with ALAWWAL Bank, which included the loading of the data part of ETL as the first and most significant merger implementation in the Saudi banking sector.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:➤Established the retail banking project management office, managed and delivered the entire RBWM portfolio projects, and led the PMO team➤Contributed to bank’s project management strategic planning through recommendations concerning business policy, resource allocation, and enterprise strategic planning activities to improve bottom-line financial performance.➤Accomplished a higher project success rate, re-engineered the business process for precise capacity tracking, and led the Program Management Office (PMO), governance, and project portfolio delivery.➤Tracked the project portfolio, impacted different channels and informational areas, defined key policies and procedures, tracked the main tickets to ensure quality and efficiency, and prepared periodical reports for different committees.➤Led a lean, skilled, and fully engaged team; offered personal coaching to every team member as part of their professional improvement plan; conducted training sessions to interested employees in keeping abreast with project management practices and up-skilled employees through challenging tasks of varying degree of difficulties.𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:➜Established the new Project Management Office under Retail Banking, which led the delivery of 200+ annual projects.➜Delivered the new co-branded credit card (emirates-SABB), implemented the new 24/7 kiosks, and oversaw the construction of the first digital branch in SABB (Tahliyah branch).

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:➤Established and drove the "Branch Transformation" program in retail banking, managed the implementation of several projects impacting RBWM branch technology and process optimization while adhering to time and budget requirements.➤Led multiple transformation projects in the retail branch network by understanding how customers interact with branches and colleagues and creating processes to support elevating customer service and experience.➤Optimized and automated several processes in multiple branches, ensured the latest technology is applied, and streamlined requirements and new products with the strategic vision of RBWM.➤Managed branch transformation projects and initiatives, digitized and enhanced branch customer experience, reduced operational cost, ensured network expansion, assisted in improving branch sales productivity, and streamlined operations𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:➜Established the new "Branch Transformation" program in retail banking, propelled the new e-form program and digitized the top 6 processes end to end, and led the implementation of new CRM in branches.➜Launched online appointment booking for branches and reduced the waiting time in branches from 50 minutes to less than 10 minutes.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:➤Created, reviewed, and maintained project plans with all relevant parties involved.➤Monitored overall project progress, resolved risks and issues, and initiated corrective action plans as appropriate.➤Acted as the central point of liaison and coordination with all stakeholders throughout the project lifecycle.➤Collaborated with internal technologists and, where applicable, external vendors to develop and implement appropriate solutions, ensuring functionality, infrastructure, and processes are in place to support the business through implementation, market launch, and full lifecycle.

Manage the day-to-day operations of Manolia. My sole purpose is to find ways to make the company more prolific by providing effective methods in its business operations, and opening new channels of sales.

I am in charge of all projects in Manolia.My responsibilities vary from defining the project phases, manage my team and provide end solution to our clients.Some of the projects we accomplished succesfully : RGTS Network & Security upgrade.Online Requisiiton System.AirWay Bill SystemWindows Sharepoint Services implementation.Network upgrade for WATANIYAH Dist.Network infrastructure for APS.

I tutored math and programming languages to students who face difficulties in their studies.

September 2004 toDecember 2005 RAHA GROUP FOR TECHNICAL SERVICES Riyadh, Saudi Arabia Programmer and Systems AnalystReported to the CIT of RGTS and General Manager of Manolia. Responsibilities included providing IT support to RGTS, developing in-house applications, analyzing and designing new customers’ requirements for different applications. Maintained Dynamics (ERP system used in the company). • Analyzed and programmed customized online system in asp.net using C#. • The system is currently used by more than 40 users in the company. • The system was for manipulating, tracking and generating reports about equipment that the company repairs in their different locations around the kingdom of Saudi Arabia. • The system has replaced the manual business which was wasteful of time and money.