• Assisted families with enrollment application process; Finalized over 400 applications during our 21-22 enrollment window.• Supported over 700 students with high stakes testing, contacted students and parents to confirm testing dates and assisted with questions and concerns; achieved a 96% successful completion rate of state mandated testing for 2020-2021 school year.• Created documentation for standard operating procedures, assisted in implementation of department database for SOP’s.• Implemented a successful small group training program based on team input.• Selected as a lead for incoming records inbox; assist other technicians and registrars with the maintenance of student academic records.• Received “White Knight” award for my efforts in assisting other technicians during a busy testing season.• Assisted with the training and support of new technicians; ensure new staff is set up for success by providing continuous support.• Created multiple tools and suggested process changes to help staff perform essential job functions efficiently and accurately.• Attended numerous professional development courses focused on emotional intelligence, mental health, diversity and inclusion.

• Acted as a liaison between Twenty Six Design and it's clients.• Assisted clients with 95% of questions and troubleshooting related to WCONLINE, a scheduling software designed for educational use.• Maintained office systems, including reconciling accounts, managing lead databases and follow-ups, auditing billing and customer systems, and maintaining email and online-based help desk and knowledge base systems. • Held monthly WebEx-based training for existing clients, and sales meetings for prospective clients.• Utilized chat, email, and instant message programs to respond to client inquiries. • Performed quarterly account audits, new and existing client check-in calls, invoicing, and payment processing. • Handled routine design work, including the bi-monthly production of the WLN, as well as calendar and flyer updates.• Attended seven educational conferences in various locations throughout the US and Canada to promote WCONLINE and AGENCY|EDU, and support existing customers. Handled conference arrangements; set up company booth and assisted with shipment of materials. • Handled management tasks for company owners, including past due accounts, escalated customer concerns, new site installations and account cancellations. • Assisted with coding updates to existing sites, such as updating to reCAPTCHA v2.• Thoroughly tested new sites before going live, provided feedback to development team.• Updated instructional materials, added new topics to online product manual as needed, contacted clients about new program features and updates. • Provided general owner and company administrative support.• Maintained customer privacy while working with FERPA-protected information.

• Assist Guests and Cast Members with questions and troubleshooting related to MyMagic+ via Disney’s Internet Help Desk.• Utilize chat, email, and instant message programs to respond to inquiries from Guests and Cast Members.• Participate in the On-Call Program to assist other Cast Members in the department and train new Cast Members. • Received Guest Experience award for First Quarter 2016 for commitment to exceptional Guest Service.• Provided live chat support assisting Guests with recommendations and bookings for Walt Disney World Resort vacations.

• Provide positive interactions with guests in a friendly and courteous manner.• Fulfill guest inquires by utilizing in-depth knowledge of the Universal Orlando Resort as well as the general Orlando/Metro Orlando area.• Ask exploratory questions to identify concerns, needs, and expectations as well as fully investigate issues such as: long lines, crowd control, inclement weather, negative employee comments, height restrictions, property damage and inoperable attractions.• Perform concierge duties to promote the ultimate guest services experience and “one-stop shopping” such as: assisting guests with taxi, auto service, restaurant and hotel reservations, messages and lost children.• Resolve sensitive guest situations on an individual basis through personal interactions.• Process, investigate and resolve all ticket issues, including, but not limited to, vouchers and complimentary tickets.• Communicate the appropriate accommodations for guests with disabilities in accordance with ADA guidelines.

• Configure and install PC desktops, laptop computers, local and network printers and associated devices.• Assist teachers, staff, and students with school computers; deploy system updates, reimage machines when required.• Provide global technical support to students, test administrators, and testing coordinator throughout various standardized exams.• Manage active directory users and computers; setup user accounts, assign security groups, delete unused staff and computer accounts, assist with group policy changes, assign computers into different OU’s as needed.• Evaluate current technology, maintain inventory, order supplies and equipment, and implement new systems and software.• Organized 5+ years of surplus equipment; reduced inventory by over 50%.• Implemented a new help desk system in order to prioritize work load and collaborate with colleagues to ensure timely completion of tasks.

• Served as the administrative assistant for the Office of Technology. Maintained calendars for multiple administrators, scheduled business meetings, answered and directed phone calls.• Provided first line diagnosing and troubleshooting of computer problems relating to software packages, basic hardware issues, security and password related problems.• Interpreted NYS Education data policies, verified student data and uploaded to NYS Education Department by strict deadlines, researched and corrected student data errors within multiple data systems in order to comply with State regulations. • District administrator for Odyssey, a web based K-12 learning program; managed user accounts, provided software support for teachers and students, and interfaced with vendors to update and troubleshoot data and software.• Maintained student management database; updated staff and student information, generated and presented reports, assisted with the registration of new students.• Managed the implementation of a district-wide VOIP phone system; assisted staff with problems and concerns, submitted work orders and phone programming changes to vendor via web based problem tracker.• Created an online registration form to streamline and organize new student registrations and support training staff for its use.• Modified and updated school district webpage.• Organized training seminars for various software programs and the implementation of new policies and procedures.

• Supervised reprographic services and managed confidential documents for a total of 7 buildings.• Devised and presented a proposal to save the district over $2,500 in supply costs.• Implemented and trained staff on a building-wide supply recycling program.• Assisted with SAT and ACT testing administration.• Developed a Microsoft Excel database to track reprographic services requests.

• Provided constant customer service while prospecting, qualifying and closing sales.• Utilized an online database to store customer information and track potential sales opportunities for maximumcompany impact.• Assisted with the opening of three new store locations.

• Managed the technology department consisting of 10 associates.• Assisted management with recruitment tasks, screening of new applicants, and completing new hire paperwork. • Utilized PeopleSoft to update and maintain employee schedules, and other HR functions.• Responsible for the organization and promotion of store functions, including business events.• Ensured sales quotas were met by promoting a positive sales culture with customers and employees. • Trained and coached employees in sales and customer service techniques.• Diagnosed and fixed customer computers with a variety of technical issues.• Conducted health and safety, sales, and loss prevention audits; corrected issues arising from audits and implemented strategies to prevent them from happening in the future. • Handled cash office functions; closed out registers, prepared cash and check deposits.• Input inventory into AS400 system, and generated and presented loss/gain reports to upper management. • Provided clerical support for management staff.• Implemented a filing system to track customer work orders, in order to easily comply with the technical support store audit.• Assisted clients with print and production needs in a fast-paced Copy & Print center while maintaining high quality and accurate results.• Utilized central design PC, along with Canon and Xerox copy machines, laminators, binding equipment and large format printers.• Used suggestive selling techniques to offer additional services or higher quality upgrades, such as large posters and business cards.