André Martins Email & Phone Number

Full stack development and systems design supporting my team to reach important goals in the digital transformation department.Activities: ● Lead a team of engineers in the design and development of web-based applications. ● Development and implementation software architecture for small and medium systems. ● Research and implementation of AI-based solutions for process optimization.

Full Stack development of end-to-end multi-client business solutions for internal and external customers like as: ● Workforce management for internal user management aggregating many modules, for example:Social Media Feed (based on Workplace), HR (admission, layoff, etc), HSE (health, safety,environment, etc) ● Software integration platform to centralize solutions in a custom service (Service Desk Emphasis). ● Speech analytics using AI to transcribe and analyse Service Desk calls on a large scale. ● Custom tools and automations for big market software solutions like: Service Now, Genesys Cloud, ADP, etc. ● Diagnostic survey tool to improve accuracy and reduce wait time with customers andtechnicians asking questions about the problem and suggesting actions. ● Gamification Engine to integrate game-like elements into non-game contexts, such as businessprocesses or employee engagement initiatives.Database, queue, cache solutions to handle scalability, performance, reliability, availability andsecurity like PostgreSQL, RabbitMQ, Redis and others.DevOps with on-premise and cloud environments to create and deploy using CI/CD pipelinesin a private and public ecosystem for each customer.UI/UX to improve accessibility and user experience.

Provide remote IT support to customer users experiencing issues with hardware, software, network orother IT-related issues.