• Respond to customer queries on payment and EOR issues, triage, diagnosing, troubleshooting and reproducing technical issues, on Restful APIs and SQL queries.• Proactively handling escalations from customer-facing teams and other stakeholders, by responding to issues on Jira, filing bugs and work with the development team to fix issues.• Investigating errors on Database, Postman, Github, Datadog, and other tools, categorizing them accordingly, and assign to a relevant team following Service Legal Agreements.

-Providing technical support and collaborating on determining project requirement for customers-Conducting Windchill system installation, upgrades, patch/date code updates, configuration, troubleshooting, maintenance and customization.-Planning, implementation and support for the deployment of various PTC products; including Windchill, Creo and Thingworx-Provide training for Windchill system management and use -Maintain documentation and logs for client systems and work procedures

• Delivering advanced troubleshooting and solutions on WINDOWS and LINUX machine for corporate customers including issues escalated to the highest level of management. • Identify customer issues to specific Office365 services, Azure services • Networking concept (DNS, TCP/IP, OSI and firewalls) Installed and configured Nagios to constantly monitor network bandwidth, memory usage, and hard drive status• Assist with back up, maintaining, monitoring and securing (including data security) of all servers such as installations, upgrades, patches, and documentation.• Reduced deployment time for critical agile project infrastructure from ~1 month to 2 days• Experienced with container-based deployments using Docker, working with Docker images, Docker Hub and Docker registries with deployment of services configuration to nodes using ansible.• Reviewing of logs to resolve technical problems, working with AWS project and managed GitHub repositories and permissions, including branching and tagging

• Managing and monitoring of overall IT services, on cloud and on premises applications, database such as MS/MYSQL, ORACLE, AIX, WINDOWS, LINUX, WEB SERVER and other IT systems enrolled on the monitoring tool, escalate deviations from baseline to responsible team and give stakeholders an up to date information on system performance with prompt resolution of any incident. • Reduction of level of incidents from resource utilization that go unreported to zero. Improve capacity management process. • Enrolling of on premises and on cloud application and database servers with other network devices on the monitoring tool

• Installing and configuring computer hardware, software, systems, networks, printers and scanners • Maintaining computer systems and networks • Providing technical support across the company (either onsite or remotely)