Janat Massy Alum Email & Phone Number

Kampala, Central Region, Uganda

In my current role as a Transport Analyst at 3D SERVICES, I play a pivotal role in ensuring seamless operations within the Customer Service Department. My responsibilities encompass:Data Mining and Analysis:- Extracting raw data from tracking systems and collaborating with clients to validate report requirements.- Identifying and rectifying data errors, transforming data for accurate analysis.- Operating a 24/7 help desk ticketing system, meticulously logging customer issues.- Modeling tables, roots, graphs, and trends to provide valuable insights.Customer Service Excellence:- Proactively maintaining up-to-date fault alerts, scheduling spot checks, and ensuring timely customer communication.- Implementing a fault-alerting schedule, conducting monthly updates and tests, and geofencing border districts for entry alerts.- Strategically managing preventive maintenance schedules for customers, including testing Email/SMS/WA alerts monthly.Report Presentation and Data Visualization:- Developing comprehensive reports in Word, PowerPoint, Excel, and Power BI.- Creating visually compelling data visualizations to effectively communicate analytical findings.Reporting System Management:- Analyzing tracking system data for fleets, generating monthly data analyst reports, and overseeing fuel reporting.- Constantly monitoring units and sensors to ensure real-time reporting.Additional Responsibilities:- Enforcing company customer service policies and adhering to Incident Management and Problem Management processes.- Managing the driver database, conducting routine odometer synchronizations, and analyzing fuel drops.In my dynamic role, I not only contribute to the efficiency of data-driven decision-making but also play a vital part in maintaining high standards of customer service and system reliability.

Kawempe Division, Kampala, Uganda

As a computer trainer, I taught Excel, Access (database), Word and PowerPoint to students and working class individuals who were preparing for interviews and those who just wanted to up-skill.Other Responsibilities held:▶ Provided excellent customer care and assisted clients to complete forms of e-government services▶Helped customers with the use of computers, applications and internet usage.▶ Tracked customers’ time and charges at computer terminals and kept daily records.▶ Assisted customers with downloads, printing, scanning, attaching and emailing documents.▶ Sold computer accessories, stationery and other cyber related goods and services while I also provided advice to customers on care and usage.▶ Troubleshooted hardware, terminals, software and connectivity issues.▶ Supported the cybercafé owner in basic record keeping/book keeping.▶ Anticipated and promoted computer and Internet-related products and services.▶ Cleaned computer areas and tables and kept the premises neat and tidy.

Kawempe Division, Kampala, Uganda

I did this Finance internship as a course module. I did it as a Business Administration undergraduate & Finance major at Makerere University.Tasks done during internship.▶ Received school uniform payments and issued receipts of payment.▶ Entered school fees data into the Financial Management system (Lait Suite Accounts)▶ Confirmed that payments had been processed and cash collections had been deposited into the school's bank accounts.

Bachelor Of Business Administration - Bba, Second Class Upper

Area of Specialisation: Finance Knowledge gained in Finance specialisation: -- Finance for International Business -- Management.

Uganda Advanced Certificate Of Education (A-Level)

Combination of subjects studied: Geography, Economics, Entrepreneurship Skills Others: General Paper, Subsidiary Mathematics

Uganda Certificate Of Education (O-Level), General Studies