Ade Lutfi Email & Phone Number

Central Jakarta, Jakarta, Indonesia

Datascrip is a company that markets and sells machinery, digital devices, furniture, survey tools, stationery, and systems needed in business and offices.As a Business Executive E-commerce, I work closely with Sales Manager to develop E-commerce Store and I’m responsible to :- Handle Official Stores (Tokopedia, Blibli, Akulaku & TikTok), Tokopedia Regular Store, and Online Web Mall in Laptop & Electronic Categories- Create marketing strategy, sales report, and data analysis.- Manage operational online store like process orders, set up store decoration, and create product listing including main picture, title, and description.- Manage and monitor online store’s stock.- Optimize the usage of online platform marketing tools.- Creating, testing and analysis of each product ads in platform such as keywords and CPC to maintain better ROI.- Keep up to date with industry trends, conduct competitor research and anticipate changes in customer demand patterns.- Monitor online store customer feedback and act of liaison with customer to work with or resolve customer product situations.

Bekasi Regency, West Java, Indonesia

PT Smart Tech Solution International is leading distributor and retailer of high-tech products and services which will lead to an easier life. Smartech is an authorized distributor of DJI and other high-tech products such as Funsnap, EcoFlow, Segway-Ninebot, Smartmi, etc.As an E-Commerce Specialist, I work closely with Manager and Business Development to develop E-Commerce Store and I'm responsible to:- Handle 6 Official Stores (Shopee & Tokopedia) and 3 Regular Stores (Shopee & Tokopedia) in Power Station, Electric Scooter, Phone Stabilizer & Air Purifier Categories.- Create marketing strategy, sales report, and data analysis.- Manage operational stores from receive order, printing label, to packing order.- Set up store decoration, and create product listing including main picture, title, and description.- Manage and monitor online store’s stock.- Optimize the usage of online platform marketing tools.- Creating, testing and analysis of each product ads in platform such as keywords and CPC to maintain better ROI.- Keep up to date with industry trends, conduct competitor research and anticipate changes in customer demand patterns.- Reply to all chats on stores platform, handle the customer’s problem and after sales service.- Processing B2B orders, creating quotation, PI and presentation of product demonstrations to the customer.Key of Achievement:- Clear all electric scooter clearance stock within a month.- Increase store monthly sales to 100% in May 2023.

Bekasi Regency, West Java, Indonesia

PT. Dachin Etech Global. DACHIN is an advanced e-commerce technology company focusing on Indonesia market and South East Asia region. DACHIN integrates with brand management, Research & Design, Manufacture, Logistic, Warehousing & Fulfillment Center throughout the E-Commerce industry and offline channels. DACHIN’s managed multiple brands include Electronic, Home-living, Cosmetic, Fashion, Auto accessories and other categories, with tens of thousands of SKUs.As an Ecommerce Operation Executive, I work closely with Brand Manager and Customer Service to achieve sales target and I'm responsible to:- Handle 3 Regular Store (Shopee & Lazada) in Home Cleaning Category- Create marketing strategy, sales report, and data analysis.- Manage operational online store like process orders, set up store decoration, and create product listing including main picture, title, and description.- Manage and monitor online store’s stock.- Optimize the usage of online platform marketing tools.- Creating, testing and analysis of each product ads in platform such as keywords and CPC to maintain better ROI.- Keep up to date with industry trends, conduct competitor research and anticipate changes in customer demand patterns.- Monitor online store customer feedback and act of liaison with customer to work with or resolve customer product situations.Key of achievement:- Increase monthly sales to 100% in April 2022- Achieve monthly target several times.- Contribute to brand department to achieve monthly the best brand in company several times.

Bekasi Regency, West Java, Indonesia

PT. Dachin Etech Global. DACHIN is an advanced e-commerce technology company focusing on Indonesia market and South East Asia region. DACHIN integrates with brand management, Research & Design, Manufacture, Logistic, Warehousing & Fulfillment Center throughout the E-Commerce industry and offline channels. DACHIN’s managed multiple brands include Electronic, Home-living, Cosmetic, Fashion, Auto accessories and other categories, with tens of thousands of SKUs.As an Customer Service, I work closely with Brand Manager and E-Commerce Operation to support stores daily operation and I'm responsible to:• Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure• Handle the Customer’s inquiry• Analyze and investigate the problem/barrier occurred in the transaction process• Handling the after-sales inquiries in accordance to after sales requirement and procedure• Manage the after-sales evaluation on timely manner, and follow up the adverse evaluation within two working days• Record and promptly follow up the after-sales problems by liaising with relevant Department/function according to each complaint• Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make a list and analyze the feedback in after-sales service. According to the data and information, Customer Service Executive shall report to the Customer Service Manager to ensure the quality if pre-sales services• Maintain communication and provide necessary information on the delivery process to the Customer• Regularly send the promotion messages to old customer based on actual store contentsKey of achievement:- Help brand CS team to achieve monthly best CS performance several times.- Help brand CS team to achieve monthly best CS etiquette several times.- Passed probation with only 1 month by gaining customer’s offline order worth 50 million.

Jakarta Selatan, Jakarta, Indonesia

Home Credit is a multinational tech-based financial company. Home Credit’s vision is to always support our customers by providing a transparent, fast, and easy service, anywhere and everywhere they go be it online or offline.As a Telesales, I work to offer Company's Product to meet monthly target and I'm responsible to:• Provide service to customers by telephone• Offer products to customers• Meet the sales targets that have been set• Prepare and register potential customers• Make calls according to the given list