Catherine Alvarado Email & Phone Number

Remote

* Manage all day to day project responsibilities including project preparation, facilitate communication between vendors and internal teams and devising budget and resource strategies.* Monitor and oversee project scopes; performance, metrics, testing, timeline, planning, deliverables, budgets and analysis reports* Manage 10-15 research projects weekly, contributing to an annual team revenue of $1 million* Deliver a consistent 50% margin on projects through effective cost controls and resource optimization* Liaison between external vendors and internal teams including; programming, engineering, translations and research sampling partners.* Assist customers in navigating new product developments and offer tailored recommendations to maximize results.* Partner with cross functional teams such as product, programming and sales in order to manage expectations, curate action plans and implement data quality frameworks.* Facilitate kickoff meetings with stakeholders and internal teams to align with project scopes and objectives.

• Provided support to the operations team with various tasks including; day to day admin tasks,processing tickets, product testing, following up with customer queries and pipeline management.• Assisted in training new team members on loan processing procedures and best practices toensure consistent and effective workflow.• Managed client communication through daily updates and weekly progress reporting.• Organized and supported workflow procedures to streamline the loan processing cycle.• Collaborated with cross-functional teams to provide accurate and up to date loan information topotential borrowers, ensuring a smooth loan application process.• Prepared and processed mortgage loan documents for our underwriting and closing teams.

* Provided essential daily administrative support to a dynamic team of real estate agents, optimizing workflows and enhancing customer satisfaction.* Orchestrated seamless communication channels for a diverse clientele base clients and leads on a daily basis.* Prepared meeting notes and agenda; organized customer rapport notes, expectations and concerns, empowering agents with valuable insights.* Responded adeptly to intricate customer and agent inquiries within a demanding, fast-paced environment, ensuring swift resolution and satisfaction.* Resolved complex customer and agent requests in a time sensitive and fast-paced setting.* Maintained a meticulously organized filing system, safeguarding client information and documentation for swift accessibility and seamless team operations.

Orange County, California Area

o Adopted flexibility and problem-solving skills while supporting the HR department to develop procedures for new hires and the interview process from start to finish. o Assisted the sales team with lead filtering and activity through CRM tools to improve the sales process. o Liaison between sales and marketing team; managing day to day tasks, client meetings and office visits.

Azusa, Ca

• Prioritized auditing forms promptly and properly for seniors to graduate on time• Generated tasks list processes; ensuring priority reports were sent on time• Assisted the director in scheduling meetings and follow ups• Maintained student form files and assisted students with unexpected issues

San Dimas, Ca

• Established strong customer service skills while checking in, greeting, providing fitness guidance and motivation and regularly assisting clients with their supplement purchases and fitness 6-week program requirements. • Obtained excellent multitasking ability by taking charge of all front desk duties including: checking clients in, answering phone calls and emails, processing paper work and assisting clients after ever class. • Organized and processed confidential client contracts and files as well as organized confidential client information such as health records and weight.

City Of Industry, Ca

-Increased organizational administrative skills by logging and maintaining a daily planner folder to keep track of potential clients, set appointments, follow ups and marketing strategies, which allowed the sales department to manage business progress. -Assisted in planning and coordinating marketing events.-Developed strong interpersonal skills in providing detailed and tailored tours, discussing client fitness goals and interests and conducting follow up calls.-Analyzed and solved marketing strategies, which resulted in our sales team exceeding revenue budget at 112% and was constantly ranked among the top three clubs.-Gained receptionist experience while assisting the front desk by answering phones calls, checking members in, greeting members, -Providing requested information, refilling supplies and processing purchase transactions.